(CAN) OMNI Department Manager

Walmart Canada; Saskatoon; On-site; CAD 19,000 - 28,000; Full time

Job summary

Walmart Canada is seeking an OMNI Department Manager in Saskatoon to lead and support OMNI Associates in delivering exceptional customer service for online groceries and Walmart.ca. The role involves planning tasks based on workload and traffic, training staff, and ensuring accurate daily operations.

The position emphasizes hands-on leadership, customer engagement, and promoting Walmart services while maintaining store standards and efficiency.

Qualifications

• Experience in customer service or retail environment.
• Ability to train and develop associates.
• Ability to lead by example and promote products/services.

Responsibilities

• Participates in training and development of all OMNI Associates.
• Completes back office setup and daily order tasks, including workload planning.
• Checks email and AMP+ for action items.
• Completes daily picks and post-pick activities to keep stations clean and ready.
• Leads by greeting customers and promoting products/services.

Skills

Customer service

Training

Team leadership

Merchandise locating

Job description

Position Summary...

The OMNI Department Manager will provide customer service by offering assistance to meet the customers shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. This Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.

What You'll Do...

• Participates in the training and development of all OMNI Associates.
• Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
• Check email and AMP+ for Action Items.
• Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is similar to that of a fresh associate.
• Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

The minimum rate of pay for this position starts from $17.10.

Le taux horaire minimum pour ce poste débute à 17.10.

Minimum Qualifications

• Age - 16 or older

Preferred Qualifications

• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1706 PRESTON AVE N, SASKATOON, SK S7N 4Y1, Canada

Important Note:

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