Office Operations & Hospitality Coordinator

Accenture; Winnipeg; On-site; CAD 72,649,000 - 141,694,000; Full time

Job summary

Accenture Winnipeg is seeking an Office Operations & Hospitality Coordinator Senior Analyst to support reception, meetings, catering, guest access, and office services across one or more local offices. This role requires proactive customer service, attention to detail, and ability to coordinate events, manage invoices, and support life safety audits, with independent work under remote supervision.

You'll collaborate with EA, Office Services and Local Tech Enablement teams to deliver a welcoming,

Qualifications

• Minimum 5 years of customer service experience.
• Appropriate technical skills (MS Office Suite) and ability to learn new platforms.

Responsibilities

• Provide reception and broad office support across locations.
• Coordinate meetings, catering, AV, and workspace setup for executives.
• Manage invoices and support Life Safety audits and vendor relations.

Skills

Customer service

MS Office Suite

Tools

MS Office Suite

Job description

Office Operations & Hospitality Coordinator

Workplace Location Services Senior Analyst | Early Career | Full time

Job No. R00350334 | Winnipeg, Manitoba

The Office Operations & Hospitality Coordinator Senior Analyst is responsible for a wide range of services in one or more small office locations and will work as a proactive and energetic member of our Office Services team, consisting of on-site and remote team members. The role will provide support to critical office functions as well as attentive and detailed customer support.

Key services include reception, internal and external customer support, mail/shipping, internal distribution list maintenance and general administrative support. Hospitality related tasks include using an on-line tool to reserve meetings and workspaces, preparing and maintaining conference rooms for executive meetings, ordering and set up of catering, resetting workspaces, assisting clients with guest badges and WiFi access, and assisting others as needed. This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

Additional responsibilities include auditing responsibilities for Life Safety, supporting finance functions, cross-support to our local technology team, supporting / planning engaging in-office events for our employees, and providing support to high profile client events and marketing and communications functions as needed. The role may also support a variety of administrative activities and workplace initiatives including office moves, relocations, and other operational projects as required.

The Office Operations & Hospitality Coordinator Senior Analyst should foster an engaging in-office experience for our clients and our employees, have a positive and helpful mindset, and proactively offer people assistance with new office tools.

May also be responsible for guiding, coaching, and developing other Workplace resource(s) including allocating responsibilities to ensure seamless location support, operational efficiency and consistent service delivery.

The majority of daily tasks will be completed independently according to office guidelines and/or under general remote supervision.

Key Responsibilities

Business partner for Accenture customers by providing outstanding customer support across one or more offices, including:

• Support life safety efforts including badge access, audit reports, and general CCure administration.
• Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.
• Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive.
• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering ordering, set up and breakdown, reception coverage, floor operations support, space utilization management or other location services.
• Understand Accenture's collaboration/technology tools and support customer utilization of these tools.
• Support the planning for and execution of all on-site and off-site meetings and events.
• Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike.
• Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office.
• Manage vendor maintenance and repair activities to ensure a safe, functional, and well-maintained office environment, while fostering strong vendor partnerships to support efficient service delivery.
• Prepare, pulling & analyzing data reports including those around in office bookings and activities.
• Coordinate office reconfiguration or move initiatives.

A professional at this position level within Accenture has the following mindset:

• Seeks to analyze and solve problems.
• High level of professionalism with a good executive presence—demonstrated poise, calm under fire.
• Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability.
• Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments.
• Understands that decisions impact own work and may impact the work of others.
• Works as an individual contributor as a part of a team, with a focused scope of work.
• Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience.

This role will be located at the Accenture Winnipeg office; and may also be required to virtually coordinate activities for one or more other locations in the region.

Must have

• Minimum 5 years of customer service experience
• Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
• Have the ability to bend, lift and move up to 20lbs.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range
British Columbia/Ontario/New Brunswick $25.41 to $49.45

Winnipeg, Manitoba

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you require accommodation during the recruitment, assessment or selection process for a disability or other protected ground under applicable human rights legislation, please notify your recruiter or contact us toll free at 1 [phone].

Equal Employment Opportunity Statement

All employment decisions shall be made without discrimination based on any characteristic protected by applicable federal, provincial or territorial human rights legislation, including age, race, creed, color, ethnic origin, religion, sex, place of origin, ancestry, disability status, sexual orientation, gender identity or expression, genetic information, marital status, family status, citizenship, record of offences (where applicable) or any other protected ground.

Job candidates will not be obligated to convictions for which a record suspension (formerly known as a pardon) has been granted, except as permitted or required by applicable law.

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Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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