Office / Operations Executive

Shop Makers; Vancouver; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

A leading retail chain is seeking an Administrative & Operations Coordinator in Vancouver. This diverse role encompasses essential support in retail operations, project coordination, and team assistance, aimed at ensuring smooth daily operations while fostering community connections. Ideal candidates have strong organizational skills and relevant experience in a multi-location environment.

Benefits

3 weeks of paid vacation

Extended health benefits

Qualifications

• 3+ years of experience in an administrative, operations, or project coordination role.
• Experience supporting retail operations, construction projects, or multi-location businesses.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Assist with scheduling site visits, repairs, and store maintenance.
• Manage calendars, travel bookings, and staff benefits.
• Provide general support across Marketing, Operations, and other teams.

Skills

Organizational Skills

Communication

Project Management

Resourcefulness

Education

Post-secondary education in Business Administration

Communications or a related field

Tools

Asana

1Password

Job description

Administrative & Operations Coordinator Location : In-Office - Mt Pleasant, Vancouver (Remote Fridays) Shop Makers 50,000 - $60,000 annually, including 3 weeks of paid vacation and extended health benefits. Makers is a thriving retail chain specializing in local and handmade goods. With 19 locations across BC, Alberta, and Ontario, we are proud to support small businesses and foster community connections. Our unique model allows us to give 100% of our sales to our artisans. Jewellery, candles, home decor, prints, stationary, soaps, if it can be handmade, you’ll find it at Makers! The Administrative Assistant provides essential support across our retail operations, store projects, and general administration. This is a diverse role for someone who enjoys variety in their work—from coordinating store openings to managing accounts, and supporting internal teams. You’ll help ensure daily operations run smoothly while assisting with special projects that keep the business moving forward. Retail Operations & Store Development Research and coordinate contractors, trades, and service providers Assist with scheduling site visits, repairs, and store maintenance Support new store openings, including communication and document exchange with landlords and property management Maintain vendor and utility accounts (internet, hydro, alarm systems, etc.) Ensure business and store licenses are tracked and renewed annually Team & Administrative Support Manage calendars, book travel, and assist with meeting scheduling Assist in managing staff benefits and healthcare plans Password, Document, and Account management Vendor, Office & Facilities Coordination Support tasks like mailing, monitor office and supply inventory; Support internal event coordination, promotions, or community activities Help coordinate internal meetings, team events, and milestone celebrations Maintain vendor and contractor database (build as a project) Cross-Departmental & Project Support Provide general support to Marketing, Operations, and other teams as needed Support process improvements and internal projects 3+ years of experience in an administrative, operations, or project coordination role ~ Experience supporting retail operations, construction projects, or multi-location businesses is an asset ~ Post-secondary education in Business Administration, Communications, or a related field is an asset ~ Comfortable working in a hybrid role balancing desk work and hands-on operational tasks (office Mon-Thurs, remote Friday AM) Administrative & Organizational Exceptional organizational skills with the ability to manage multiple priorities and deadlines Able to communicate professionally with contractors, landlords, vendors, and internal teams Comfortable learning and using project management tools (Asana) Experience managing digital filing systems and password / account management (1Password) Familiarity with invoicing, vendor databases, and utility accounts is an asset Project & Operations Support Ability to track and manage timelines for projects like store buildouts or repairs Resourceful, proactive, and takes initiative without needing constant direction Able to switch gears easily between administrative, project, and people-facing tasks Interest in retail operations, store development, or business administration

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