Office Manager: Senior Living Operations & Guest Experience

Revera Inc.; Ottawa; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Two-week onboarding and training

Coaching and mentoring

Dedicated support staff

Flexible benefits plan

Generous vacation time

Job summary

Cogir Senior Living is seeking an Office Manager for Astoria Senior Apartments in Ottawa. The role focuses on administrative and accounting duties, resident engagement, and ensuring regulatory compliance within a 24/7 retirement residence.

You will oversee reception, manage resident records, coordinate Accounts Receivable/Payable, payroll and scheduling, and mentor staff to maintain exceptional resident experiences. A strong emphasis on accuracy, compliance, and customer service is required.

Qualifications

• Minimum two years of administrative experience in an office setting.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Familiarity with Workday, Kronos, and Yardi operating systems is advantageous.
• HR knowledge (recruitment, employee onboarding, payroll) is considered an asset.
• Vulnerable Sector Check or willingness to obtain one.

Responsibilities

• Handle administrative and accounting tasks for the residence, including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling.
• Oversee resident records and ensure accuracy and compliance with internal and regulatory standards.
• Lead and engage team members to deliver an exceptional living experience for residents.
• Manage reception desk and greeting, in-person and over the phone, shaping the first impression for new residents.

Skills

Customer service

Organization & time mgmt

Attention to detail

Communication

Problem-solving

Conflict resolution

Computer proficiency

Microsoft Office

Financial management

Decision-making

Event planning

Workday

Kronos

Yardi

Tools

Workday

Kronos

Yardi

Job description

Cogir Senior Living is seeking an Office Manager for Astoria Senior Apartments in Ottawa. The role focuses on administrative and accounting duties, resident engagement, and ensuring regulatory compliance within a 24/7 retirement residence.

You will oversee reception, manage resident records, coordinate Accounts Receivable/Payable, payroll and scheduling, and mentor staff to maintain exceptional resident experiences. A strong emphasis on accuracy, compliance, and customer service is required.