Office Manager

GameTime Social; Vaughan; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is looking for an Office Manager to oversee administrative and operational functions. The role involves financial management, HR support, and ensuring a positive customer experience, requiring strong organizational skills and experience in a fast-paced environment.

Qualifications

• Experience in hospitality or entertainment industry preferred.
• Ability to work in a fast-paced environment.
• Strong proficiency in multi-tasking and managing priorities.

Responsibilities

• Manage correspondence, phone calls, and scheduling appointments.
• Assist in financial transactions and record-keeping.
• Support HR processes, including onboarding and payroll.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Customer service

Attention to detail

Education

Experience in office management or administrative role

Knowledge of basic accounting principles

Tools

Microsoft Office suite

Job description

The Office Manager is a key member of our licensed restaurant and arcade game facility, responsible for overseeing the administrative and operational functions of the office. They play a crucial role in maintaining efficient office processes, supporting various departments, and ensuring smooth day-to-day operations. The Office Manager will work closely with the management team to provide administrative support and contribute to the overall success of the establishment.

Responsibilities :

• Administrative Support : Perform general administrative duties such as managing correspondence, answering phone calls, scheduling appointments, and maintaining office supplies. Prepare and distribute internal communications, memos, and reports as required. Assist in maintaining proper documentation and filing systems.
• Financial Management : Assist in managing financial transactions, including invoicing, billing, and petty cash. Collaborate with the accounting team to ensure accurate record-keeping and timely submission of financial documents. Reconcile cash tills and maintain accurate records of sales and revenue. Ensure accurate and timely reconciliation of daily server / biweekly BOH, cash gratuity disbursements. Assist in monitoring and managing expenses, including vendor payments and budget tracking.
• Human Resources Support : Support the hiring process by coordinating job postings, scheduling interviews, and maintaining applicant records. Assist in employee onboarding, orientation, and training activities. Maintain employee records, including attendance, leave, and performance evaluations. Support payroll processes and collaborate with the HR team on benefits administration.
• Facility Operations : Coordinate with maintenance and housekeeping staff to ensure a clean, safe, and well-maintained working environment. Monitor inventory levels of office supplies, and place orders as needed. Assist in managing vendor relationships, and maintaining accurate vendor records. Support facility-related projects and initiatives as directed by the management team.
• Customer Service : Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a positive and welcoming atmosphere for guests. Assist in handling customer feedback and implementing improvements to enhance the overall guest experience. Collaborate with the front-of-house staff to ensure efficient coordination and communication.

Qualifications :

• Proven experience in an office management or administrative role, preferably within the hospitality or entertainment industry.
• Strong organizational and multitasking skills, with the ability to prioritize and manage various responsibilities.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Proficiency in office software applications (e.g., Microsoft Office suite, email, calendar management).
• Knowledge of basic accounting principles and experience with financial processes.
• Familiarity with HR processes, including employee onboarding, record-keeping, and payroll administration.
• Ability to work in a fast-paced environment, adapt to changing priorities, and maintain a high level of professionalism.
• Attention to detail and a commitment to accuracy in administrative tasks.