Office Manager

ARAG Canada; Toronto; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Office Manager to enhance operational efficiency in their Toronto office. This dynamic role involves overseeing daily office functions, managing vendor relationships, and ensuring compliance with health and safety regulations. The ideal candidate will have a strong background in office administration and team management, along with excellent organizational and problem-solving skills. This innovative firm offers a hybrid work environment and a competitive salary package, making it an exciting opportunity for those looking to make a significant impact in a collaborative setting.

Benefits

Annual Bonus Plan

RSP Matching

Fitness Credit

Qualifications

• 5+ years of office administration experience, including 1-2 years in management.
• Strong interpersonal skills for fostering teamwork and collaboration.

Responsibilities

• Oversee office operations and vendor relationships to ensure efficiency.
• Manage office budget and implement cost-saving measures.

Skills

Office Administration

Team Management

Organizational Skills

Problem-Solving

Interpersonal Skills

Education

College Diploma in Business Administration

Bachelor’s Degree in Information Technology

Tools

SharePoint

Microsoft Telephony Systems

Visio

Job description

Office Manager

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries, offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents, and insurers across Canada.

As part of our strategy to expand and strengthen our presence across Canada, we are looking for an energetic and creative person to join us as an Office Manager in Toronto.

Reporting to the Vice President of Operations, the Office Manager will be responsible for overseeing the day-to-day operational functions of our office. This role requires ensuring the efficient functioning of the office environment, maintaining adequate inventory of office-related items, and providing timely support to the organization’s needs.

What will you do?

Office Management

• Oversee general office operations, including facility management, vendor relationships, office supplies, equipment inventory management, and procurement.
• Supervise and mentor the team, ensuring their work aligns with organizational goals and deadlines.
• Manage the office budget, track expenditures, and implement cost-saving measures without compromising operational effectiveness.
• Provide staff with the necessary support and resources to perform their jobs effectively.
• Manage relationships with landlords, including planning and executing office renovations or managing relocations to new facilities.
• Build and maintain vendor relationships, including selection and ensuring cost-effective agreements.
• Ensure compliance with health and safety regulations and maintain a clean, productive, and efficient work environment.
• Collect data on carbon footprint and assist in initiatives to reduce ARAG's environmental impact.
• Greet visitors and answer a low volume of incoming phone calls.
• Manage package sending and receiving via courier services.
• Occasionally act as a backup for executive assistant duties to the CEO.

Operations

• Maintain and expand the company intranet site using SharePoint.
• Support IT and HR with onboarding new employees.
• Collect and analyze data to assess office and company efficiency.
• Audit and maintain internet-based telephone systems.
• Oversee and support the OpenPath access system, ensuring accurate management of access for employees, visitors, and guests.
• Identify and implement process improvements within the Operations department.
• Participate in internal and external audits as required.
• Support the implementation and enforcement of IT policies to ensure data security, privacy, and compliance with relevant regulations, aligned with ARAG UK’s IT policies.
• Collaborate with IT service providers and support staff to troubleshoot technical issues.

About You:

• College diploma or bachelor’s degree in business administration, information technology, or a related field.
• Five (5) years of experience in office administration, including 1-2 years in office management.
• Proven experience supervising and managing a small team, including providing guidance, feedback, and mentorship.
• Strong interpersonal skills to foster teamwork, collaboration, and a positive office culture.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent organizational, problem-solving, and time-management skills, with the ability to prioritize effectively.
• Experience providing and receiving constructive feedback.
• Working knowledge of Visio, SharePoint, and Microsoft Telephony systems.
• Strong business acumen.
• Ability to maintain professionalism and confidentiality at all organizational levels.

We Offer:

• Competitive base salary with an annual bonus plan.
• Generous benefits, including RSP matching and a fitness credit.
• A hybrid work environment combining remote work and office presence at our Toronto headquarters in the Financial District.

For more information about ARAG Canada, please visit: www.arag.ca/en/

We are an Equal Opportunity Employer.

ARAG Legal Solutions Inc. is committed to diversity and inclusion. We provide equal employment opportunities regardless of citizenship, race, ethnicity, disability, age, gender, family status, sexual orientation, gender identity, or other protected statuses. We adhere to the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Applicants requiring accommodations during the recruitment process should inform the Human Resources Manager.