Office Manager

COGIR Real Estate; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in senior living is seeking an Office Manager in Toronto to oversee behind-the-scenes operations within a retirement residence. This pivotal role involves managing residents' needs, accounting functions, and leading a responsive administrative team, ensuring a seamless living experience for residents while complying with regulatory standards. A strong candidate would have customer service experience coupled with excellent organizational and financial management skills.

Benefits

Competitive salary and bonus opportunities

Extensive onboarding and training program

Comprehensive benefits including medical and health benefits

Generous paid time off including 3 weeks of vacation

Recognition programs and career advancement opportunities

Qualifications

• Minimum 2 years administrative experience in an office setting.
• Proficiency in Microsoft Office Suite.
• HR knowledge and supply management assets are a plus.

Responsibilities

• Manage resident records and accounting functions including payroll and scheduling.
• Engage with residents, addressing their needs and concerns.
• Ensure compliance with administrative processes and standards.

Skills

Customer service

Organization

Time management

Attention to detail

Communication

Problem-solving

Conflict resolution

Financial management

Tools

Microsoft Office Suite

Workday

Kronos

Yardi

Job description

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Description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Our Values: Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to the next level?

As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities that happen within the retirement residence.

Your primary focus will be engaging with residents, ensuring all their needs are met and working through any concerns they bring forth. You will also manage resident records, ensuring they are up to date.

You will handle accounting functions for the residence including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling, ensuring accuracy and timely processing.

You will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents.

This role also has a strong focus on ensuring all administrative processes are in compliance with internal and regulatory standards.

Since this position involves managing within a 24/7 operation, flexibility in your schedule is required. You will oversee receptionists, providing training and guidance, and will personally manage the reception desk when necessary. Your role will shape the first impression of new residents, both in person and over the phone, contributing significantly to the sales experience.

Perks and Benefits for the Office Manager

• Competitive salary and bonus opportunities, with annual merit increases.
• Extensive onboarding and training program.
• Ongoing coaching, mentoring, and support from regional and support office teams.
• Comprehensive benefits including medical, health benefits, EAP, and RRSP matching.
• Manulife Vitality wellness program with rewards.
• Generous paid time off including 3 weeks of vacation, sick, and personal days.
• Recognition programs and career advancement opportunities within the organization.

Skills for Success

• Customer service, organization, and time management
• Attention to detail, communication, problem-solving, conflict resolution
• Proficiency in Microsoft Office and office software
• Financial management skills
• Decision-making and event planning

Your Experience

• Minimum 2 years administrative experience in an office setting
• Proficiency in Microsoft Office Suite
• Familiarity with Workday, Kronos, Yardi advantageous
• HR knowledge and supply management assets are a plus
• Must provide a current Vulnerable Sector Check or be willing to obtain one.

Interested but don’t meet every requirement? We encourage you to apply regardless. We value diverse talents and backgrounds and are committed to inclusive employment practices.

We invite applications from members of equity-deserving communities, including Indigenous peoples, Black individuals, women, people with disabilities, and those of diverse gender identities, expressions, and sexual orientations.

Cogir is committed to providing accommodations upon request during the hiring process.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals, Healthcare, Hospitality