Office Manager

Revera Inc.; Kelowna, Vernon, Penticton, West Kelowna; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive Benefits Package

Supportive work environment

Complimentary meal provided during Sh

Opportunities for professional growth

Meaningful work impacting seniors

Job summary

Cogir Senior Living seeks an experienced Office Manager to support a 24/7 retirement residence operation. You will manage resident records, handle AR/AP and payroll, and supervise reception while ensuring compliance and delivering a warm, professional experience for residents.

You will lead a small team, coordinate scheduling, and drive a smooth administrative flow in a fast-paced environment. The role requires strong organization and people skills, with an emphasis on accuracy and resident

Qualifications

• Minimum of two years of administrative experience in an office setting.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Familiarity with Workday, Kronos and Yardi is advantageous.
• HR knowledge (recruitment, onboarding, payroll) is a plus.
• Supply management and inventory control knowledge is a plus.
• Vulnerable Sector Check or willingness to obtain one within six months.

Responsibilities

• Engage with residents and ensure their needs are met.
• Manage resident records and maintain up-to-date information.
• Handle accounting functions including AR/AP, payroll and scheduling.
• Lead and train team members delivering a high quality living experience.
• Ensure administrative processes comply with internal and regulatory standards.
• Oversee reception, train staff, and manage the reception desk as needed.
• Shape first impressions for new residents in person and by phone.

Skills

Customer service

Organization

Time management

Attention to detail

Communication

Problem-solving

Conflict resolution

Financial management

Decision-making

Event planning

Tools

Microsoft Office Suite

Workday

Kronos

Yardi

Job description

Join Our Team as an Office Manager!

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Location

Regency Retirement Resorts have 9 locations in the Okanagan, including Vernon, Penticton, West Kelowna, and Kelowna. This position is on site at Sandalwood.

Job Description

Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to the next level?

As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities that happen within the retirement residence. In this role, your primary focus will be engaging with residents, ensuring all their needs are met and working through any concerns they bring forth. You will also manage resident records, ensuring they are up to date. You will handle accounting functions for the residence including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling, ensuring accuracy and timely processing. In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents. This role also has a strong focus on ensuring all administrative processes are in compliance with internal and regulatory compliance standards. As this position involves managing within a 24/7 operation, you must maintain flexibility in your schedule. You will oversee the receptionists, providing training and guidance, and will personally manage the reception desk when necessary. Your role will encompass shaping the first impression of the new residents, both in person and over the phone, making your team’s contribution pivotal to the overall sales experience.

The Office Manager will have a schedule of Wednesday to Sunday, with the possibility of changing to Monday to Friday based on operational needs 8:00 AM - 4:00 PM.

Top Perks and Benefits

• Competitive Benefits Package.
• A supportive and collaborative work environment.
• Complimentary meal provided during shifts.
• Opportunities for professional growth within Regency Retirement Resorts and within Cogir Real Estate (Parent Company with over 370 properties in North America).
• The chance to make a meaningful difference in the lives of seniors.

Education and Experience

• Minimum of two (2) years of administrative experience in an office setting
• Proficiency in Microsoft Office Suite (Word, Excel)
• Familiarity with Workday, Kronos, and Yardi operating systems is advantageous
• HR knowledge (recruitment, employee onboarding, payroll) is considered an asset
• Supply management and inventory control knowledge is considered an asset
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Skills for Success

• Customer service
• Organization and time management
• Attention to detail
• Communication
• Problem-solving, conflict resolution
• Computer proficiency (Microsoft Office, email, and office software)
• Financial management (budgeting, expense tracking)
• Decision-making
• Event planning and coordination

Salary

Salary: $50,000-$55,000 Annually based on prior work experience. Actual compensation will be determined based on relevant factors such as skills, experience, location, and internal equity, and is expected to fall within the posted range.

Equal Opportunity Statement

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

About Cogir Senior Living

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees.

The Mission of Cogir Senior Living Human beings are the focus of our mission which is “real estate with purpose”. They are the foundation of our culture as well as our priority. For us, the human being is everywhere and is the basis for all our actions and decisions.

A Unique Experience As employees, every workday is a unique experience. We offer a healthy environment, with inspiring leaders who set clear goals, acknowledge the efforts made and encourage internal advancement. Moreover, we’re offering benefits that reflect the needs of today. There are various options available to allow for a healthy work-life balance.