Night Concierge - Casual

Revera Inc.; Kelowna; On-site; CAD 29,000 - 34,000; Part time

Benefits offered by this job

Complimentary meals during shifts

Opportunities for professional growth

Chance to transition into a regular 0

Job summary

Cogir Senior Living seeks a Night Concierge at Sandalwood Retirement Resort in Kelowna to supervise and assist with hosting, housekeeping, laundry and resident well-being on-site. You will respond to emergencies, monitor security, answer calls, and support daily activities while maintaining a warm, resident-focused environment.

Two years of hospitality experience and Serving it Right are required. A casual position offers meal provision during shifts and opportunities for growth within Regency

Qualifications

• Two years recent related experience in the hospitality industry.
• Serving it Right certification.

Responsibilities

• Supervise hosting, housekeeping, laundry and resident safety per guidelines.
• Monitor front door security and signing-in of visitors.
• Answer phones, book guest meals and in-house appointments; log incidents.
• Maintain positive communication with residents and assist during activities.
• Report equipment issues and perform minor maintenance as needed.

Skills

Effective communication

Plan and organize

Team collaboration

Patience

Customer courtesy

Education

Two years hospitality experience

Serving it Right

Job description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. Human Focus – Creativity - Excellence We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference.

Cogir Real Estate proudly manages the Regency Retirement Resorts in British Columbia. We are thrilled to introduce Regency Sandalwood Retirement Resort, located in beautiful Kelowna in the heart of Glenmore! This community setting provides a welcoming, dynamic environment that makes it an exciting place to work, live, and thrive. Be a part of this incredible opportunity to grow with us and contribute to creating a top-tier experience.

Join Our Team as an Night Concierge at Sandalwood Retirement Resort!

Location: Regency Retirement Resorts have 8 locations in the Okanagan, including Vernon, Penticton, West Kelowna, and Kelowna. This position is on site at Kelowna.

Job Description: Under the direction of the Concierge Supervisor, you will be supervising and performing duties encompassing hosting, housekeeping, laundry and the security and well-being of the Residents within established guidelines and procedures assigned.

Key Responsibilities:

• Set an example for staff in conduct, grooming, and appearance.
• Respond to resident emergency alarms, assess situations, and call for ambulance if needed.
• Monitor front door security, ensuring all visitors are signed in as required.
• Answer phones, book guest meals, schedule in-house appointments, and record incidents.
• Foster a positive, friendly atmosphere through professional communication with residents.
• Set up and participate in activities planned by the Activity Director.
• Maintain building security through alarm systems and regular security checks.
• Perform assigned cleaning and laundry duties, report equipment issues to Maintenance.
• Respond to resident requests, assess problems, and perform minor maintenance (e.g., unplug toilets, reset breakers).
• Reports damaged or inoperable equipment, furniture and fixtures to the Maintenance department.
• Assist with new employee orientation and perform other related duties as assigned.

Top Perks and Benefits:

• A supportive and collaborative work environment.
• Complimentary meal provided during shifts.
• Opportunities for professional growth within Regency Retirement Resorts and within Cogir Real Estate (Parent Company with over 370 properties in North America).
• The chance to make a meaningful difference in the lives of seniors.
• Opportunity to transition into a regular role within the organization based on performance and business needs.

Now that you know a bit about the role and our perks and benefits, we are eager to learn more about your skills and experience.

Here is what we look for.

Education and Experience:

Two years recent related experience in the hospitality industry.

Serving it Right.

Skills for Success:

• Able to communicate effectively both verbally and in writing.
• Mentally and physically able to perform the duties and responsibilities of the position.
• Able to plan, organize and direct people and functions.
• Must be tactful, friendly and extremely patient when dealing with residents.
• Must be courteous and friendly to visitors and work in a cooperative manner with fellow workers.

Wage and Hours of Work

This is a casual position. The hourly wage for this position is $21.27/hour, plus a $2.00/hour overnight premium.

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. The Mission of Cogir Senior Living Human beings are the focus of our mission which is “real estate with purpose”. They are the foundation of our culture as well as our priority. For us, the human being is everywhere and is the basis for all our actions and decisions. A Unique Experience As employees, every workday is a unique experience. We offer a healthy environment, with inspiring leaders who set clear goals, acknowledge the efforts made and encourage internal advancement. Moreover, we’re offering benefits that reflect the needs of today. There are various options available to allow for a healthy work-life balance.