Office Administrator sample reception

Eurofins USA; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading scientific services company is looking for a Front-Office Operations Support in Ottawa. This role involves assisting in laboratory logistics, client interaction, and managing payments. Candidates should possess strong organizational skills, customer service experience, and proficiency in Microsoft Office. This full-time position ensures a dynamic working environment alongside experienced professionals.

Qualifications

• Previous experience in admin or customer service preferred.
• Ability to handle confidential information discreetly.

Responsibilities

• Greet clients and ensure smooth front-office operations.
• Manage receiving and sorting of samples.
• Organize client payment collections.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Education

High school diploma or equivalent

Post-secondary education in administration or environmental sciences

Tools

Microsoft Office Suite

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 58,000 staff across a network of more than 1 000 independent companies in over 54 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2024, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Under the supervision of the Client Services Manager this position is responsible for ensuring smooth front-office operations, supporting laboratory logistics, and providing excellent service to clients. The ideal candidate will be organized, proactive, and comfortable working in a fast-paced scientific environment.

• Greet clients and visitors in a professional and friendly manner
• Receive sample submissions, sign paper work and provide bottle orders
• Accept and process client payments (cash/card/cheque)
• Issue receipts and maintain accurate financial records
• Assist with receiving and login samples
• Managing the sorting of samples
• Ensure proper labelling and documentation of all in coming samples
• Bottle order production
  • Prepare and assemble bottle orders for clients based on testing requirements
  • Maintain inventory and order as needed
• Collections Coordinator
  • Organize and schedule payment collections with clients by phone + email
  • Track and follow up on outstanding accounts

Qualifications

• High school Diploma or equivalent post-secondary education in administration or environmental sciences a plus
• Previous experience in an admin or customer service role, preferably in a laboratory or technical setting a plus
• Strong organizational and multitasking skills
• Proficient in Microsoft office suite and basic data entry systems
• Excellent communicator and interpersonal skills
• Ability to handle confidential information with discretion

Additional Information

• Job Location: Ottawa, Ontario
• Job Type:Contract / Full-time (37.5 paid hours/week);