Office Administrator

First Community Credit Union; Waterloo; On-site; CAD 35,000 - 50,000; Full time

Job summary

First Community Credit Union is seeking an Office Administrator to join their Insurance team. This role requires delivering quality service to members, handling administrative duties, and supporting the Insurance Advisors and Management effectively. The ideal candidate will have strong communication skills, be well-organized, and proficient in Microsoft Office applications.

Responsibilities

• Deliver prompt, accurate and friendly service to members and clients.
• Manage incoming calls and handle basic member inquiries.
• Prepare and assist with assigned reports.
• Support management with tasks such as Accounting and Record Keeping.
• Handle various administrative duties.

Skills

Strong written and verbal communication skills

Dependable

Well-organized

Ability to multitask

Ability to handle member interactions with tact

Exceptional organizational skills

Proactive

Detail oriented

Tools

Microsoft Word

Outlook

PowerPoint

Job description

The Office Administrator serves as one of the initial points of contact for the First Community Insurance team, contributing to relationship development. They provide essential administrative support for the Insurance Advisors and Management and deliver quality member service in person or over the phone.

Specific Responsibilities:

• Deliver prompt, accurate and friendly service to members and clients.
• Manage incoming calls and handle basic member inquiries.
• Direct incoming email, mail, fax, and voicemail to the appropriate Insurance Agency team member.
• Prepare and assist with assigned reports.
• Support management with tasks such as Accounting and Record Keeping.
• Handle various administrative duties, including coordinating mailings, ordering supplies, and scheduling meetings.

Required Knowledge, Skill and Abilities:

• Strong written and verbal communication skills
• Dependable and well-organized.
• Ability to multitask and manage time effectively.
• Ability to handle member interactions with tact and effectiveness.
• Exceptional organizational and communication skills.
• Proactive and detail oriented.
• Proficient in Microsoft Word, Outlook, and PowerPoint