Office Administrator

Natural Factors; North Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Administrator, der die erste Kontaktstelle für Kunden ist. In dieser Rolle werden Sie sowohl Kundenanfragen bearbeiten als auch administrative Aufgaben übernehmen. Sie sollten über hervorragende Kommunikationsfähigkeiten verfügen und in der Lage sein, in einem schnelllebigen Umfeld zu arbeiten. Das Unternehmen bietet eine freundliche Arbeitsumgebung, in der Teamarbeit und Kundenservice großgeschrieben werden. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und eine positive Erfahrung zu schaffen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bezahlte Freizeit

Mitarbeiterrabatte

Mitarbeiteranerkennungsprogramm

Rabatt auf Fitnessstudio-Mitgliedschaften

Karriereentwicklung

Unternehmensveranstaltungen

Qualifications

• Mindestens 1 Jahr Erfahrung in einer administrativen oder kundenorientierten Rolle.
• Fähigkeit zur genauen und schnellen Dateneingabe.

Responsibilities

• Bereitstellung außergewöhnlicher Dienstleistungen für alle Kunden.
• Unterstützung bei administrativen Aufgaben zur Führung des Geschäfts.

Skills

Kundenservice

Datenverarbeitung

Kommunikationsfähigkeiten

Teamarbeit

Education

Erfahrung im Kundenservice

Vertrautheit mit Microsoft Office

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

Compensation: $22.95/hour

Schedule: Saturdays 9:30am-6pm, Sundays 10:30am-5pm (may include extra shifts)

As an Office Administrator, you will

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile ).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.
  
  
  

We Hope You Are Passionate About

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!
  
  
  

The Experience We Like To See

• Experience working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work weekends
  
  
  

Bonus Points

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines
  
  
  

Why join Trail

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Gym membership discount
• Career Progression
• Company events
  
  
  

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?