Office Administrator (Full-Time) - North Vancouver (A25)

Trail Appliances Ltd.; North Vancouver, Halifax Regional Municipality; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Office Administrator to join their vibrant team. This role blends customer interaction with essential administrative tasks, ensuring a seamless experience for clients. You will be the first point of contact, assisting customers with inquiries while supporting the showroom teams. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and is proficient in data entry. Join a company that values integrity, improvement, and teamwork, and enjoy perks like employee discounts and professional development opportunities!

Benefits

Paid time off

Generous employee discounts

Employee Recognition Program

Extended health care and dental coverage

Gym membership discount

Professional Development Programs

Career Progression

Company events

Qualifications

• Proven experience in administrative or customer service roles.
• Fast and accurate data entry skills with multitasking ability.

Responsibilities

• Providing exceptional service to all customers and being approachable.
• Handling incoming calls and inquiries.

Skills

Customer Service

Data Entry

Communication Skills

Attention to Detail

Teamwork

Education

Experience in Administrative Roles

Experience in Customer Service Roles

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator, you will work very closely with customers and the showroom teams. This role involves 50% customer-facing interactions and 50% administrative duties.

The Administrator will support customers with inquiries over the phone or in person. The ideal candidate should be able to type at least 40 wpm, have keen attention to detail (especially for collecting payments), and be process-driven with proficiency in computer applications. Excellent communication skills—both written and spoken—are essential.

Compensation: $22.95/hour

Schedule: 40 hours per week, Mondays to Fridays, 9:30 am - 6:00 pm; weekend shifts may be required.

As an Office Administrator, your responsibilities include:

1. Providing exceptional service to all customers and being approachable as their first point of contact.
2. Handling incoming calls and inquiries.
3. Assisting with administrative duties to support store operations.
4. Collaborating with Sales and Customer Support teams to deliver timely, proactive service.
5. Finding creative ways to make each customer’s experience personal.
6. Building relationships and rapport with customers.
7. Working effectively both independently and as part of a team.

We hope you are passionate about:

• Customer Service – creating great rapport with customers.
• Teamwork – thriving both independently and as part of a team.
• Joining a fun, fast-paced environment!

The experience we value:

• Experience in administrative or customer service roles.
• Fast and accurate data entry skills with multitasking ability.
• Experience managing customer conflict and escalation.
• Proficiency in Microsoft Office.
• Availability to work occasional weekends.

Bonus Points:

• Energy, enthusiasm, and positivity.
• Willingness to work additional hours to meet deadlines.

Why join Trail:

• Showroom environment.
• Paid time off.
• Generous employee discounts.
• Employee Recognition Program.
• Extended health care and dental coverage.
• Gym membership discount.
• Professional Development Programs.
• Career Progression.
• Company events.

$22.95 - $22.95 an hour

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?