Office Administrator

Mega Group Inc.; Dryden; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

RRSP matching program

Flexible scheduling

Job summary

Gould Furniture & Appliance is seeking a highly organized Administrative Assistant to join our team and support the General Manager with daily operations of our retail store. You will handle customer inquiries, orders, inventory coordination, and basic accounting tasks to keep the store running smoothly.

The ideal candidate is detail oriented, reliable, and able to prioritize in a fast-paced environment. We offer flexible scheduling, benefits, and employee discounts to support a positive,

Qualifications

• Previous administrative, office, retail, or customer service experience preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Assist customers with order updates, product information, and service requests.
• Coordinate warranty claims and service resolutions with customers, vendors, and manufacturers.
• Receive and process inventory accurately and promptly.
• Prepare and maintain inventory-related documentation and reconcile accounts.

Skills

Administrative experience

Customer service

Organizational skills

Microsoft Office

Tools

Microsoft Office Suite

Accounting software

Inventory management systems

Retail POS systems

Job description

Gould Furniture & Appliance is seeking a highly organized and detail-oriented Administrative Assistant to join our team. In this role, you will provide administrative and operational support to the General Manager while helping ensure the smooth day-to-day operation of our retail store.

The ideal candidate is customer-focused, proactive, and able to manage multiple responsibilities in a fast-paced retail environment. You take pride in accuracy, enjoy problem-solving, and thrive when helping a team stay organized and efficient. Your contributions will play a key role in delivering an exceptional experience for our customers while supporting inventory, accounting, and office functions.

Benefits

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Why Join Our Team?

• Flexible scheduling
• Comprehensive benefits package
• RRSP matching program
• Positive and supportive work environment
• Opportunity to work with a respected local retailer
• Employee discounts on furniture and appliances

Key Responsibilities

Customer Service & Warranty Support

• Respond to customer inquiries in a professional and timely manner
• Assist customers with order updates, product information, and service requests
• Coordinate warranty claims and service resolutions with customers, vendors, and manufacturers
• Help ensure a positive customer experience from purchase through delivery and service

Inventory Control & Administration

• Receive and process inventory accurately and promptly
• Investigate and resolve inventory discrepancies
• Update inventory records and maintain product information on the company website
• Assist with inventory audits, cycle counts, and inventory control procedures
• Prepare and maintain inventory-related documentation

Accounts Receivable

• Prepare customer invoices and statements
• Process payments and maintain customer account recordsSupport the General Manager with collections activities and follow-up communications
• Reconcile customer account information as required

Accounts Payable

• Assist with invoice processing and payment documentation
• Maintain accurate vendor records and filing systems
• Support month-end accounting procedures

Cash Reconciliation & Reporting

• Assist with daily cash balancing and reconciliation
• Prepare deposits and maintain accurate records
• Support financial reporting and administrative recordkeeping

General Office Administration

• Answer and direct incoming telephone calls
• Maintain organized filing systems and office records
• Prepare correspondence, reports, and other administrative documents
• Support various projects and administrative tasks as assigned
• Provide general support to the management team and retail staff

Qualifications

• Previous administrative, office, retail, or customer service experience preferred
• Strong attention to detail and commitment to accuracy
• Excellent organizational and time management skills
• Outstanding written and verbal communication abilities
• Ability to prioritize tasks and manage multiple responsibilities effectively
• Self-motivated, dependable, and able to work independently
• Strong computer proficiency, including Microsoft Office applications and email systems
• Experience with accounting software, inventory management systems, or retail point-of-sale systems is considered an asset

What We're Looking For

We're looking for someone who is positive, dependable, and enjoys being the organizational backbone of a busy retail operation. If you enjoy helping customers, supporting a team, and keeping things running smoothly behind the scenes, we'd love to hear from you.