Office Administrative & Front Desk Coordinator

A-Apollo Windows & Doors Ltd; Calgary; On-site; CAD 40,000 - 56,000; Full time

Job summary

A-Apollo Windows & Doors Ltd in Calgary is seeking an organized office administrator to be the first point of contact for customers. You will handle front desk support, answer inquiries, schedule installations and service appointments, and keep daily operations running smoothly.

The role emphasizes attention to detail, data entry, CRM and Excel upkeep, and collaboration with sales and service teams to ensure accurate orders and timely responses.

Qualifications

• Front desk experience preferred, especially in windows & doors manufacturing.
• Strong data-entry skills and familiarity with office procedures.
• Excellent organizational abilities and multitasking in a fast-paced environment.
• Clear verbal communication and friendly demeanor.

Responsibilities

• Greet visitors and answer calls professionally.
• Respond to inquiries via phone/email and direct to appropriate teams.
• Schedule and manage installation/service calendar.
• Data entry, filing, document management, and appointment booking.
• Support sales with follow-ups for pickup, shipment, installation.
• Maintain CRM and Excel sheets for orders and appointments.

Skills

Front desk experience

Data entry

Organizational skills

Verbal communication

Microsoft Office

Tools

Microsoft Office

Job description

Job Summary

As the first point of contact for our customers, you will play a key role in ensuring smooth day-to-day office operations. This position requires a detail-oriented and, customer-focused individual who can manage office administrative tasks while providing excellent front-desk support.

Duties

• Greet visitors and answer phone calls in a professional and friendly manner.
• Respond to customer inquiries via phone and email, directing them to the appropriate team members.
• Schedule appointments and maintain the company’s calendar for installation and service.
• Assist with administrative tasks such as data entry, filing, document management, and appointment booking.
• Support the sales with follow-ups for pick-up, shipment, and installation.
• Maintain office supplies and ensure the workspace remains organized.
• Handle incoming and outgoing mail and deliveries.
• Maintain CRM and Excel sheets to keep track of the orders and appointments.

Experience

• Previous experience in a front desk role is preferred, particularly with windows & doors manufacturing.
• Proficiency in data entry and familiarity with office procedures.
• Strong organizational skills with the ability to multitask effectively in a fast-paced setting.
• Excellent verbal communication skills and a friendly demeanour to ensure positive patient interactions.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

About Us

Apollo Windows is a leading manufacturer of high-quality windows and door in Calgary. We take pride in delivering exceptional customer service, energy-efficient products, and expert installation. As we continue to grow, we’re looking for a reliable and organized individual to join our team.