Office Administrative & Front Desk Coordinator

A-Apollo Windows & Doors; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

A-Apollo Windows & Doors in Calgary is seeking an organized front desk coordinator to be the first point of contact for customers. You will manage office tasks, greet visitors, answer calls, and support the installation and service calendar.

The role emphasizes customer service, data entry, CRM upkeep, and collaboration with sales. Proficiency with Microsoft Office and strong multitasking are essential for smooth day-to-day operations.

Qualifications

• Previous front desk experience preferred, particularly with windows & doors manufacturing.
• Proficiency in data entry and familiarity with office procedures.
• Strong organizational skills with the ability to multitask effectively in a fast-paced setting.
• Excellent verbal communication skills and a friendly demeanour to ensure positive interactions.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Greet visitors and answer phone calls in a professional and friendly manner.
• Respond to customer inquiries via phone and email, directing them to the appropriate team members.
• Schedule appointments and maintain the company’s calendar for installation and service.
• Assist with administrative tasks such as data entry, filing, document management, and appointment booking.
• Support the sales with follow-ups for pick-up, shipment, and installation.
• Maintain office supplies and ensure the workspace remains organized.
• Handle incoming and outgoing mail and deliveries.
• Maintain CRM and Excel sheets to keep track of the orders and appointments.

Skills

Front desk operations

Customer service

Data entry

Office software

Tools

CRM

Microsoft Excel

Job description

Job Summary

As the first point of contact for our customers, you will play a key role in ensuring smooth day-to-day office operations. This position requires a detail-oriented and, customer-focused individual who can manage office administrative tasks while providing excellent front-desk support.

Job Summary

As the first point of contact for our customers, you will play a key role in ensuring smooth day-to-day office operations. This position requires a detail-oriented and, customer-focused individual who can manage office administrative tasks while providing excellent front-desk support.

Duties

• Greet visitors and answer phone calls in a professional and friendly manner.
• Respond to customer inquiries via phone and email, directing them to the appropriate team members.
• Schedule appointments and maintain the company’s calendar for installation and service.
• Assist with administrative tasks such as data entry, filing, document management, and appointment booking.
• Support the sales with follow-ups for pick-up, shipment, and installation.
• Maintain office supplies and ensure the workspace remains organized.
• Handle incoming and outgoing mail and deliveries.
• Maintain CRM and Excel sheets to keep track of the orders and appointments.

Experience

• Previous experience in a front desk role is preferred, particularly with windows & doors manufacturing.
• Proficiency in data entry and familiarity with office procedures.
• Strong organizational skills with the ability to multitask effectively in a fast-paced setting.
• Excellent verbal communication skills and a friendly demeanour to ensure positive patient interactions.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

About Us

Apollo Windows is a leading manufacturer of high-quality windows and door in Calgary. We take pride in delivering exceptional customer service, energy-efficient products, and expert installation. As we continue to grow, we’re looking for a reliable and organized individual to join our team.