Office Administrator

Norden Seal Windows; Winnipeg; On-site; CAD 37,000 - 40,000; Full time

Benefits offered by this job

Casual dress

Company events

On-site parking

Job summary

Norden Seal Windows is seeking an Office Administrator to manage daily office operations, support showroom activities, and coordinate customer interactions. The role requires strong organizational skills and multitasking ability in a fast-paced setting.

Responsibilities include handling inquiries, scheduling appointments, maintaining customer data, and coordinating installation and post-sales support. Payroll processing experience is a plus; bilingual Russian/Ukrainian is valued.

Qualifications

• Proven experience in an administrative role with strong organizational skills.
• Familiarity with vendor management practices is preferred.
• Proficiency in using phone systems and other office technology.
• Experience with payroll processing is a plus.

Responsibilities

• Greet and assist customers in showroom and share product information.
• Handle inquiries via phone, email, and live chat; direct to team members.
• Schedule and manage appointments; input customer data and set reminders.
• Address customer complaints promptly to maintain high satisfaction levels.
• Maintain and update customer database; generate status reports.
• Provide post-sales support including warranty information and reviews requests.
• Coordinate installation appointments with head installer; relay orders to production.
• Monitor office equipment and order replacement supplies as needed.
• Perform additional duties to support team and business operations.

Skills

Customer service

Office administration

Multitasking

Communication

Team management

Tools

Payroll software

Office suite

Job description

Job Summary

We are seeking a highly organized and proactive Office Administrator to join our team. The ideal candidate will be responsible for overseeing the daily operations of the office, ensuring efficient administrative processes, and providing support to various channels. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The Office Administrator will play a key role in maintaining a productive work environment and supporting team members in achieving their goals.

Duties

• Customer Assistance and Showroom Support: Greet and assist customers in the showroom, helping them find the right products and providing information about current promotions.
• Customer Communication: Handle a variety of customer inquiries via phone calls, emails, and online chat. Provide support and direct inquiries to the appropriate team members.
• Appointment Scheduling and Management: Schedule and confirm appointments, collect and input customer information into the company’s system, and send follow-up reminders as needed. Make changes to appointments as required and assign project managers to new lead appointments.
• Customer Satisfaction and Complaint Resolution: Ensure a high level of customer satisfaction by delivering exceptional service. Address and resolve customer complaints and inquiries promptly.
• Customer Database Management: Maintain an accurate and up-to-date customer database, including customer profiles and status updates. Generate and manage customer status reports.
• Post-Sales Support: Provide after-sales services, including warranty information and follow-up communication. Request customer reviews following installations. Protect customer and company information by maintaining confidentiality and following data protection protocols.
• Installation Coordination: Coordinate installation appointments and schedules with the head installer. Process work orders from the head installer and communicate them to the production team. Monitor order status and arrange shipment or loading as agreed with the reporting manager.
• Office and Inventory Management: Monitor and maintain office equipment and inventory supplies. Place orders for replacement supplies as needed.
• Additional Duties: Perform other relevant tasks as required to support the team and business operations.

Requirements

• Proven experience in an administrative role with strong organizational skills.
• Familiarity with vendor management practices is preferred.
• Proficiency in using phone systems and other office technology.
• Experience with payroll processing is a plus.
• Excellent clerical skills with attention to detail and accuracy.
• Strong team management abilities with a focus on training development.
• Ability to multitask effectively in a fast-paced environment.
• A proactive approach to problem-solving and decision-making.
• Ability to speak additional languages (Russian/Ukrainian) is a valuable asset.

Job Type: Full-time

Pay: $18.00-$19.00 per hour

Benefits:

• Casual dress
• Company events
• On-site parking

Experience:

• Customer support: 3 years (required)
• Clerical processing: 1 year (preferred)
• Administrative: 3 years (required)
• Organizational skills: 3 years (required)

Work Location: In person