Office Administrative Assistant

GFL Environmental Inc.; Vaughan; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading environmental services company is seeking an Office Administrative Assistant in York Region, Vaughan. The role includes managing customer inquiries, maintaining records, coordinating account setups, and providing administrative support under pressure. Candidates should possess strong customer service experience and computer skills. The company encourages applications from qualified candidates and provides equal opportunities. Proficiency in Microsoft Office suite is essential for effective performance.

Qualifications

• 2–4 years customer service experience in a call center and/or office environment.
• Ability to work without supervision.
• Openness to training and learning about the business.

Responsibilities

• Manage high-volume phone inquiries.
• Maintain accurate records in the Operation Management System.
• Coordinate customer account setups and update schedules.
• Investigate and resolve billing discrepancies.
• Monitor inventory and order supplies.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Ability to work under pressure

Multitasking

Education

University degree or College Diploma

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

The Office Administrative Assistant ensures the seamless daily flow of inter-office documentation and administrative processes. This role serves as a primary point of contact for internal team members and customers, providing timely responses to sales inquiries and resolving service issues. The Assistant is responsible for organizing documents, performing general administrative duties, and routing complex inquiries to the appropriate departments while maintaining positive, professional relationships with both vendors and clients.

Key Responsibilities

• Manage high-volume phone inquiries, providing direct assistance to customers and vendors or escalating complex queries to management as needed.
• Maintain accurate records within the Operation Management System (OMS), including onboarding new customers and facilitating credit checks.
• Coordinate customer account setups and schedule updates.
• Audit accounts for discrepancies and perform necessary adjustments to ensure data integrity.
• Act as a primary liaison between the company and customers to resolve routine issues and improve service quality.
• Oversee documentation and assist customers with required paperwork, including the collection and processing of feedback forms.
• Investigate and assist with resolving billing discrepancies to ensure financial accuracy while providing dedicated administrative support to site management.
• Monitor inventory and execute the ordering of office and maintenance supplies.Track compliance by assisting management with the monitoring of annual driver training requirements.
• Coordinate meeting logistics, including invitations, catering, and venue setup/takedown.
• Manage document control workflows, including photocopying, collating, mailing, and digital/physical filing.
• Execute time-sensitive administrative tasks under pressure while maintaining high service standards.

Knowledge, Skills And Key Competencies

• University degree or College Diploma in environmental science technology or related discipline is an asset.
• At least 2–4 years combined customer service experience in a call center and/or office environment.
• Ability to work in a fast-paced environment.
• Strong relationship and interpersonal skills.
• Ability to work without supervision.
• Resolving conflict multi-tasking.
• Excellent communication skills in oral and written English.
• Ability and openness to training and learning about our business.
• Exceptional computer skills and competence.
• Competent working knowledge of Microsoft Office, Excel, Word, PowerPoint and Outlook.

GFL Environmental is an equal opportunity employer and encourages applications from all qualified individuals. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail].