Office Administrator

GFL Environmental Inc.; Ottawa; On-site; CAD 38,000 - 52,000; Full time

Job summary

GFL Environmental Inc. is seeking an Office Administrator to ensure smooth day-to-day operations in Ottawa. You will manage inter-office documentation and serve as the primary point of contact for team members and customers.

You will be responsible for handling sales inquiries, resolving service issues, organizing documentation for service orders, and routing complex requests to the appropriate departments, while maintaining professional relationships with vendors and clients.

Qualifications

• Bilingual preferred (French and English).
• Excellent oral and written English/French skills.
• Proficient with Google Workspace and a willingness to learn industry systems.

Responsibilities

• Welcome and direct visitors, answer calls and emails to the appropriate department.
• Create service orders and route complex requests to operations teams.
• Collect field documentation and invoices to upload into the operations system.
• Sort and distribute mail and packages; prepare outgoing mail.
• Process PO requisitions and invoices for the branch as needed.
• Maintain office supplies and prepare reports and documents.

Skills

Bilingual (French/English)

Tools

Google Workspace

Job description

The Office Administrator is responsible for ensuring the smooth and efficient day to day operations of the office. In this role, you will ensure the seamless flow of inter-office documentation and serve as a primary point of contact for team members and customers. You will be responsible for managing sales inquiries, resolving service issues, organizing documentation for service orders, and routing complex requests to the appropriate departments, all while maintaining professional relationships with vendors and clients.

Key Responsibilities

• Welcoming and directing visitors.
• Answer and direct incoming calls, emails, and customer inquiries to the appropriate department.
• Based on incoming calls or at the direction of Operations Management, create service requests and work orders for operations teams to execute.
• Collect field documentation, third-party invoices and other relevant information to organize and upload into the company’s operations management system.
• Receive, sort, and distribute incoming mail, packages, and courier deliveries to appropriate departments and personnel.
• Prepare and send outgoing mail and packages from various departments.
• Collecting office checks, emailing copies to the collections department, and mailing original checks to cash applications.
• Access to a shared mailbox to assist in distributing and retrieving invoices to the proper facilities and departments.
• Process Purchase Order (PO) requisitions and invoices for the branch as needed.
• Maintaining office supplies inventory and place orders when necessary.
• Prepare reports, presentations, and documents as required.
• Execute time-sensitive administrative tasks under pressure while maintaining high service standards.

Knowledge, Skills, Abilities and Competencies

• Bilingual preferred (French and English).
• Excellent oral and written English / French skills, paired with strong interpersonal abilities to foster positive relationships with vendors and clients.
• Exceptional computer competence with a working knowledge of Google Workspace (and a willingness to train on industry-specific systems).
• A desire to learn the nuances of our business and the adaptability to handle evolving priorities with ease.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail].

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine‑based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Current GFL Employees

If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub.

At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams.

Field Operations

Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities.

Professional Services

Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.