Ocean Freight Coordinator

Rhenus Group; Richmond; On-site; CAD 45,000 - 65,000; Full time

Job summary

Rhenus Group in Richmond, BC is seeking a logistics coordinator to manage end-to-end freight shipments, coordinating ocean and air services for domestic and international clients. You will communicate with customers, overseas partners, and internal teams, arrange bookings, prepare documentation, monitor progress, and resolve issues while ensuring on-time delivery and accurate invoicing.

In this role, you will also monitor PODs, maintain client files, and contribute to continuous service

Qualifications

Responsibilities

• Coordinate Ocean Freight shipments from origin to destination, including booking, documentation, pre-alerts, tracking, and delivery.
• Assist Air Freight shipments and coordinate with airlines, agents, truckers, and other service providers as required.
• Communicate with customers, overseas agents, carriers, and internal teams to ensure timely and accurate shipment information.
• Prepare and issue shipping documentation, including Bills of Lading, Air Waybills, pre-alerts, and other required documents.
• Monitor shipments and provide regular status updates to customers and internal stakeholders.
• Coordinate and follow up on pickups, deliveries, and PODs.
• Obtain and negotiate freight rates with carriers and service providers to support competitive pricing.
• Review and reconcile shipment costs, pending charges, payables, and profit-share requests.
• Prepare and issue customer invoices accurately and on time.
• Assist with claims and other shipment-related issues, ensuring appropriate follow-up and resolution.
• Maintain accurate client status reports and shipment files.
• Ensure files are completed and closed accurately and within established timelines.
• Identify and resolve operational issues while maintaining a high level of customer service.
• Perform other logistics-related duties as assigned.

Skills

Freight coordination

Customer communication

Documentation handling

Rate negotiation

Problem solving

Job description

• Coordinate Ocean Freight shipments from origin to destination, including booking, documentation, pre-alerts, tracking, and delivery.
• Support Air Freight shipments and coordinate with airlines, agents, truckers, and other service providers as required.
• Communicate with customers, overseas agents, carriers, and internal teams to ensure timely and accurate shipment information.
• Prepare and issue shipping documentation, including Bills of Lading, Air Waybills, pre-alerts, and other required documents.
• Monitor shipments and provide regular status updates to customers and internal stakeholders.
• Coordinate and follow up on pickups, deliveries, and Proofs of Delivery (PODs).
• Obtain and negotiate freight rates with carriers and service providers to support competitive pricing.
• Review and reconcile shipment costs, pending charges, payables, and profit-share requests.
• Prepare and issue customer invoices accurately and on time.
• Assist with claims and other shipment-related issues, ensuring appropriate follow-up and resolution.
• Maintain accurate client status reports and shipment files.
• Ensure files are completed and closed accurately and within established timelines.
• Identify and resolve operational issues while maintaining a high level of customer service.
• Perform other logistics-related duties as assigned.