Import/Export Coordinator

CJ Logistics America; Toronto; Hybrid; CAD 28,000 - 33,000; Full time

Job summary

CJ Logistics America in Toronto, Ontario is seeking a Sr. Import/Export Coordinator to support freight forwarding operations, bookings, and scheduling for upcoming loads.

You will prepare shipping documents, coordinate with steamship lines, brokers, and trucking partners, and help ensure accurate, timely communications with customers. Requires 4+ years in international freight forwarding and a bachelor’s degree is preferred.

Qualifications

• 4+ years relevant experience in international freight forwarding.
• Working knowledge of sea/air exports, US Customs, NVOCC, TSA.
• Excellent interpersonal, organizational, and communication skills.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Prepare essential shipping documentation daily.
• Follow up with customers on import/export shipments.
• Coordinate with steamship lines, terminals, brokers, truckers, and overseas agents.
• Ensure compliance with customs regulations.
• Expedite clearance and delivery to exceed customer requirements.

Skills

Freight forwarding

Documentation

Customer communication

Scheduling

Teamwork

Education

Bachelor's degree

Job description

Compensation

Base Hourly Wage or Compensation Range: $20 - $24 per hour/annually

Schedule

1st Shift

Compensation

Base Hourly Wage or Compensation Range: $20 - $24 per hour/annually

Shift Differential: Not applicable

Incentive eligible: No

Position Overview

The Sr. Import/Export Coordinator within Freight Forwarding is responsible for preparing weekly reports and completing bookings to secure shipping space and arranging trucking schedules for the following weeks’ load. The Sr. Import/Export Coordinator also prepares shipping documents, booking confirmations, and checks the warehouse to ensure there is sufficient inventory available.

Essential Job Duties & Responsibilities

• Preparation of essential shipping documentation on a daily basis
• Following up and updating customers on their import/export shipments
• Communicating with steamship lines, terminals, customs brokers, truckers and overseas agents
• Ensuring all shipment documentation is in compliance with customs rules and regulations
• Calculating weight, volume and cost of goods being moved
• Coordinating release and entry processing for ocean and air import shipments, including US Customs and Border Protection, coordinating freight releases and arrange final delivery if needed
• Maintain effective relationships with clients, carriers, forwarders, customs etc.
• Prepare price quotes on international freight
• Develop and maintain relationships with customers as well as vendors specifically steamship lines and customs
• Research and resolve operational problems
• Ensure customer needs are consistently met and assist to resolve inquiries
• Expedite clearance and delivery to exceed customer requirements
• Ongoing coaching and development of staff skills.
• Perform other related job duties as assigned or required.

Required Qualifications

• 4+ years relevant experience preferably in International freight forwarding
• Must have a working knowledge of the sea and air freight exports and imports, US Customs, consolidation, NVOCC, tariff’s air carrier terminology and TSA regulations.
• Excellent interpersonal, organizational, and communication skills.
• Ability to handle multiple tasks simultaneously with great attention to detail.
• Must work well in a team environment and assist other peers when needed.

Preferred Qualifications

• Bachelor’s degree is preferred.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.

The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This is a hybrid role based out of a local Freight Forwarding office. Regular, on-site presence is required (4) days per week or as otherwise directed by the company.

The role may be performed in a hybrid work setting (combination of on-site and/or remote), depending on business needs and location eligibility. When working remote, employees are expected to maintain a dedicated, distraction-free, confidential workspace and reliable internet connection.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.