Coordinator Customer Service Booking

Hapag Lloyd; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

Hapag-Lloyd in Montreal seeks a Coordinator Customer Service Booking to oversee the complete shipment lifecycle from booking through delivery, ensuring compliance with policies and timely documentation.

You will resolve inquiries, coordinate with internal departments and global offices, and track cargo to verify vessel and load lists, while supporting sales and customers in a fast-paced environment.

Qualifications

• University degree or equivalent is required.
• Minimum 2 years of maritime industry experience or related field.
• Excellent written and spoken English and French.
• Proficiency with Microsoft Office applications.
• Ability to work in a fast-paced, global environment.

Responsibilities

• Apply Hapag-Lloyd policies and special cargo regulations
• Identify optimal container routes from origin to destination
• Collaborate with Equipment Department to confirm equipment availability
• Ensure timely receipt of all required shipment documentation
• Update bookings and notify stakeholders of any changes
• Resolve customer issues and respond to information requests
• Coordinate with Terminal Operations for efficient handling of shipments
• Track cargo worldwide to verify vessel and load lists
• Work with Sales to manage specific customer accounts
• Communicate rate‑agreement concerns to Sales for resolution

Skills

Excellent communication

Strong problem-solving

Detail-oriented

Teamwork

Fast learner

Education

University degree or equivalent

Tools

Microsoft Office

Job description

The Coordinator Customer Service Booking acts as the entry point for key customer accounts, overseeing the entire shipment lifecycle from booking through delivery. This role ensures compliance with Hapag-Lloyd policies, manages documentation, resolves customer inquiries, and collaborates with internal departments and global offices to guarantee smooth and accurate cargo movement.

• Apply Hapag-Lloyd policies and special cargo regulations
• Identify optimal container routes from origin to destination
• Collaborate with the Equipment Department to confirm equipment availability
• Ensure timely receipt of all required shipment documentation
• Update bookings and notify stakeholders of any changes
• Resolve customer issues and respond to information requests
• Communicate rate‑agreement concerns to Sales for resolution
• Work with Sales to manage specific customer accounts
• Coordinate with Terminal Operations for efficient handling of shipments
• Track cargo worldwide to verify vessel and load lists
• University degree or equivalent
• Minimum 2 years experience in the maritime industry or related field
• Excellent written and spoken English and French
• Proficiency with Microsoft Office applications
• Strong teamwork and adherence to guidelines
• Ability to handle customer requests efficiently and professionally
• Quick learner, receptive to new ideas
• Strong communication and problem‑solving skills
• Detail‑oriented with accurate documentation handling
• Ability to work in a fast‑paced, global environment