Ocean Freight Coordinator

rhe; Richmond; On-site; CAD 45,000 - 65,000; Full time

Job summary

rhe is seeking a Logistics Coordinator to manage ocean freight shipments from origin to destination, including booking, documentation, and tracking. You will support air freight, coordinate with carriers, agents, and internal teams to ensure timely updates and accurate information.

You will prepare Bills of Lading and air waybills, negotiate rates with carriers, review costs, and assist with invoices and issue resolution.

Qualifications

• 3+ years of experience in freight forwarding or logistics, with strong Ocean Freight operations experience.
• Air Freight experience is a strong asset.
• Solid understanding of international freight forwarding processes, documentation, and shipment coordination.

Responsibilities

• Coordinate Ocean Freight shipments from origin to destination, including booking, documentation, pre-alerts, tracking, and delivery.
• Support Air Freight shipments and coordinate with airlines, agents, truckers, and other service providers as required.
• Communicate with customers, overseas agents, carriers, and internal teams to ensure timely shipment information.
• Prepare and issue shipping documentation, including Bills of Lading, Air Waybills, pre-alerts, and other required documents.
• Monitor shipments and provide regular status updates to customers and internal stakeholders.
• Coordinate pickups, deliveries, and Proofs of Delivery (PODs).
• Obtain and negotiate freight rates with carriers and service providers to support competitive pricing.
• Review and reconcile shipment costs, pending charges, payables, and profit-share requests.
• Prepare and issue customer invoices accurately and on time.
• Assist with claims and other shipment-related issues, ensuring appropriate follow-up and resolution.
• Maintain accurate client status reports and shipment files.
• Ensure files are completed and closed accurately and within established timelines.
• Identify and resolve operational issues while maintaining a high level of customer service.
• Perform other logistics-related duties as assigned.

Skills

Ocean freight operations

Air freight coordination

Freight rate negotiation

Customer service

Organization & time management

Attention to detail

MS Office

Excel

Education

Bachelor's degree in Supply Chain Management or Logistics

Tools

MS Office

Excel

Word

Outlook

Job description

What You Can Expect :

• Coordinate Ocean Freight shipments from origin to destination, including booking, documentation, pre-alerts, tracking, and delivery.


• Support Air Freight shipments and coordinate with airlines, agents, truckers, and other service providers as required.


• Communicate with customers, overseas agents, carriers, and internal teams to ensure timely and accurate shipment information.


• Prepare and issue shipping documentation, including Bills of Lading, Air Waybills, pre-alerts, and other required documents.


• Monitor shipments and provide regular status updates to customers and internal stakeholders.


• Coordinate and follow up on pickups, deliveries, and Proofs of Delivery (PODs).


• Obtain and negotiate freight rates with carriers and service providers to support competitive pricing.


• Review and reconcile shipment costs, pending charges, payables, and profit-share requests.


• Prepare and issue customer invoices accurately and on time.


• Assist with claims and other shipment-related issues, ensuring appropriate follow-up and resolution.


• Maintain accurate client status reports and shipment files.


• Ensure files are completed and closed accurately and within established timelines.


• Identify and resolve operational issues while maintaining a high level of customer service.


• Perform other logistics-related duties as assigned.

What You Bring:

• 3+ years of experience in freight forwarding or logistics, with strong experience in Ocean Freight operations.


• Air Freight experience is considered a strong asset.


• Solid understanding of international freight forwarding processes, documentation, and shipment coordination.


• Experience working with ocean carriers, airlines, agents, trucking companies, and other logistics service providers.


• Strong customer service and communication skills.


• Excellent organization and time management skills, with the ability to manage multiple shipments and priorities.


• Strong attention to detail and accuracy, particularly with shipping documentation and financial transactions.


• Proficiency with Microsoft Office, including Excel, Word, and Outlook.


• Bachelor's degree in Supply Chain Management, Logistics, or a related field is preferred; equivalent experience will be considered.