OCC Coordinator Ramp Services - non-unionized YYZ

Swissport; Mississauga; On-site; CAD 65,000 - 85,000; Full time

Job summary

Swissport in Mississauga is seeking a Ramp Resources/Manpower Planner to join the Resource & Commercial Planning team. The role focuses on manpower utilization and optimization for ramp operations.

Responsibilities include forecasting, scheduling, and coordinating shifts, while ensuring compliance with airline scheduling requirements and labor agreements. Clear payroll documentation and staff communications are essential in this fast-paced environment.

Qualifications

• Staff planning/allocation experience required.
• Strong organizational skills and multitasking ability.
• Effective verbal and written communication skills.
• Strong internal and external customer relations.

Responsibilities

• Forecast, plan, and implement schedules for Ramp department.
• Apply airline scheduling requirements to staffing needs.
• Clear timecard exceptions for payroll processing.
• Communicate schedule changes to staff at all levels.

Skills

Staff planning

Organizational skills

Communication skills

Customer relations

Passenger Service Operation

Collective Bargaining Agreement

Work permit Canada

Security clearance

Flexible schedule

Fast-paced environment

Shift flexibility

Job description

Job Title

Ramp Resources/Manpower Planner

Department

Resource & Commercial Planning

Classification

Full-Time

Summary

The Resource Planner will join a centralized team of planners, dedicated to manpower utilization and optimization at all.

Job Responsibilities

• Forecast, plan, create, and implement the schedule, including controlling the bid, for the Ramp department.
• Must apply all airline scheduling requirements to the scheduling needs of the department.
• Clear and acknowledge all timecard exceptions for payroll processing.
• Communicate to all levels of staff any changes to the flight schedules.
• Prepare the daily rosters.
• Assist with the staffing coverage, calls for overtime, etc.
• Attend and address all communications (telephone calls, email, SITA, fax messages) necessary.
• Maintain good relationships with employees, co-workers, customers, and airline authorities.
• Maintain and observe confidentiality with respect to employee records.
• Familiar with WSIB rules about injury at the work site, along with Swissport reporting requirements.
• Assisting with capturing revenue by accurately completing the Daily Flight Logs
• Must have control over the staffing hours required for service.
• Other duties as assigned.

Qualifications & Competencies

• Staff planning/allocation experience required.
• Must possess strong organizational skills and the ability to multitask.
• Effective communication skills (verbal and written)
• Internal and external customer relations skills
• Knowledge of Passenger Service Operation and a strong understanding of the Collective Bargaining agreement
• Eligible to work in Canada with an open, valid work permit.
• Must obtain and maintain a valid unrestricted Transport Canada Security Clearance
• Flexible work schedule including evenings, weekends, and holidays.
• Ability to operate in a fast-paced environment, while maintaining accuracy and diplomacy
• Available and flexible to work various shifts (day, evening, weekend, and holidays) according to operational requirements.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!