Passenger Services Agent YYZ

Swissport International; Mississauga; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Group benefits

Free parking

Uniform

Job summary

Swissport Mississauga is looking for a Passenger Services Agent to deliver frontline passenger services including reservations, ticketing, baggage handling, check-in, and VIP support in a fast-paced airport environment.

You will work flexible shifts, communicate in English and Polish, and help guide passengers through customs, immigration, and boarding while complying with all regulations and safety procedures.

Qualifications

• High School diploma or GED required.
• Willingness to work flexible shifts (days, evenings, nights, weekends, holidays).
• Fluent in English and Polish for passenger support.
• Minimum 1 year experience in a fast-paced environment.
• Attention to detail and willingness to continuously improve.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by interruptions.
• Manage baggage processing and applicable fees.
• Assist passengers through arrival and check-in, including special needs.
• Direct passengers through Customs, Immigration, and Quarantine as needed.
• Make public address announcements as required.
• Support Ramp Service to provide wheelchairs and gate-checked items.
• Follow all security requirements and Swissport SOPs.
• Operate reservation/ticketing software and related equipment.
• Produce all required work-related documentation.
• Other duties as assigned.

Skills

English & Polish fluency

Customer service

Attention to detail

Flexibility to work shifts

Self-motivated

Education

High School diploma or GED

Tools

Airline reservation software

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.

Job Summary

Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing, including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check‑in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority, and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jetway, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Willingness and flexibility to work flexible hours
• Be flexible to work different shifts (days, evenings, nights, weekends, holidays)
• Able to communicate fluently in English and Polish
• Minimum 1 year of relevant work experience in a fast‑paced environment
• Attentive to detail and committed to continuous improvement
• Self‑motivated and able to work independently
• Able to follow processes and procedures and apply a flexible approach when required
• Able to type and learn airline‑specific computer reservation/ ticketing software
• Must be at least 18 years old
• Eligible to work in Canada
• Must be willing to work in inclement weather

What we offer

• Competitive pay
• Paid training
• Group benefits (Insurance, RRSPs, etc.)
• Free parking
• Uniform

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!