OCC Coordinator Ramp Services - non-unionized YYZ

Swissport International AG; Mississauga; Hybrid; CAD 60,000 - 84,000; Full time

Job summary

Swissport International AG is seeking a Ramp Resources/Manpower Planner to join a centralized team focused on manpower utilization and optimization for the Ramp department.

The role involves forecasting and scheduling, applying airline scheduling requirements, payroll-related timecard accuracy, and daily roster preparation. It requires strong planning, organization, and communication skills, with flexibility for varied shifts and international aviation standards.

Qualifications

• Experience in staff planning/allocation.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.

Responsibilities

• Forecast, plan, create, and implement the schedule for the Ramp department.
• Apply airline scheduling requirements to scheduling needs.
• Clear timecard exceptions for payroll processing.
• Communicate schedule changes to all staff levels.
• Prepare daily rosters.
• Assist with staffing coverage and overtime.
• Attend and address communications (calls, email, SITA, fax).
• Maintain relationships with employees, coworkers, customers and authorities.
• Maintain confidentiality of employee records.
• Understand WSIB rules and Swissport reporting requirements.
• Capture revenue by completing Daily Flight Logs.
• Control staffing hours required for service.
• Perform other duties as assigned.

Skills

Staff planning

Organizational skills

Communication

Customer relations

Job description

Job Title: Ramp Resources/Manpower Planner

Department: Resource & Commercial Planning

Classification: Full-Time

SUMMARY

The Resource Planner will join a centralized team of planners, dedicated to manpower utilization and optimization at all.

Job Responsibilities

• Forecast, plan, create, and implement the schedule, including controlling the bid, for the Ramp department.
• Must apply all airline scheduling requirements to the scheduling needs of the department.
• Clear and acknowledge all timecard exceptions for payroll processing.
• Communicate to all levels of staff any changes to the flight schedules.
• Prepare the daily rosters.
• Assist with the staffing coverage, calls for overtime, etc.
• Attend and address all communications (telephone calls, email, SITA, fax messages) necessary.
• Maintain good relationships with employees, co-workers, customers, and airline authorities.
• Maintain and observe confidentiality with respect to employee records.
• Familiar with WSIB rules about injury at the work site, along with Swissport reporting requirements.
• Assisting with capturing revenue by accurately completing the Daily Flight Logs
• Must have control over the staffing hours required for service.
• Other duties as assigned.

Qualifications & Competencies

• Staff planning/allocation experience required.
• Must possess strong organizational skills and the ability to multitask.
• Effective communication skills (verbal and written)
• Internal and external customer relations skills
• Knowledge of Passenger Service Operation and a strong understanding of the Collective Bargaining agreement
• Eligible to work in Canada with an open, valid work permit.
• Must obtain and maintain a valid unrestricted Transport Canada Security Clearance
• Flexible work schedule including evenings, weekends, and holidays.
• Ability to operate in a fast-paced environment, while maintaining accuracy and diplomacy
• Available and flexible to work various shifts (day, evening, weekend, and holidays) according to operational requirements.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!