NOC 60020 - Retail and wholesale trade managers

Gtrworldwide; Estevan; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Supportive work environment

Opportunities for growth

Training support

Job summary

Gtrworldwide is seeking a Retail Operations Manager to oversee daily operations across multiple locations and drive sales, service, and profitability. You will lead store teams, manage inventory, merchandising, and customer service initiatives, with the flexibility to support both retail and wholesale operations.

Ideal candidates have strong leadership, budgeting, and reporting skills, plus experience with POS systems.

Qualifications

• Post-secondary education in business, retail management, commerce or equivalent combination of education and experience.
• Several years of supervisory or management experience in retail or wholesale operations.
• Familiarity with point-of-sale systems, inventory management software, and basic reporting tools.
• Strong numeracy skills and experience preparing or interpreting sales and financial reports.
• Excellent communication, leadership and staff development abilities.
• Availability to work flexible hours, including evenings and weekends, as required by store operations.

Responsibilities

• Supervise and coordinate staff activities including hiring, training, scheduling, performance management, and coaching.
• Manage inventory control processes, stock replenishment, ordering, and loss prevention measures.
• Develop and implement sales strategies, merchandising plans, and promotional activities to meet targets.
• Monitor financial performance, prepare sales and expense reports, and support budget planning and cost control.
• Ensure high standards of customer service and handle complex customer inquiries and escalations.
• Maintain compliance with health and safety regulations, company policies, and applicable retail standards.

Skills

Team leadership

Staff development

Customer service

Sales analysis

Merchandising

Retail software proficiency

Education

Post-secondary education in business/retail management

Tools

POS systems

Inventory management software

Basic reporting tools

Job description

Job Summary Oversee daily operations of retail and wholesale locations to achieve sales, service, and profitability targets. Lead store teams while managing inventory, merchandising, and customer service initiatives.

Number of Positions 9

Main Duties

• Supervise and coordinate staff activities including hiring, training, scheduling, performance management, and coaching.
• Manage inventory control processes, stock replenishment, ordering, and loss prevention measures.
• Develop and implement sales strategies, merchandising plans, and promotional activities to meet targets.
• Monitor financial performance, prepare sales and expense reports, and support budget planning and cost control.
• Ensure high standards of customer service and handle complex customer inquiries and escalations.
• Maintain compliance with health and safety regulations, company policies, and applicable retail standards.

Requirements

• Post-secondary education in business, retail management, commerce or equivalent combination of education and experience.
• Several years of supervisory or management experience in retail or wholesale operations.
• Familiarity with point-of-sale systems, inventory management software, and basic reporting tools.
• Strong numeracy skills and experience preparing or interpreting sales and financial reports.
• Excellent communication, leadership and staff development abilities.
• Availability to work flexible hours, including evenings and weekends, as required by store operations.

Required Skills

• Team leadership and people management
• Inventory control and stock management
• Customer service and complaint resolution
• Sales analysis, forecasting, and budget monitoring
• Merchandising and visual presentation
• Proficiency with POS systems and retail software

Benefits

• competitive wages
• supportive work environment
• opportunities for growth
• training support
• other employer-specific benefits depending on the position and location