Retail Store Manager

Fire & Flower Inc; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Team member discount

Perkopolis access

Wellness program

Learning & development programs

Advancement opportunities

Job summary

Fire & Flower Inc in Winnipeg is seeking a Retail Store Manager to oversee daily operations and profitability at our Manitoba location(s). You will manage staff, ensure customer satisfaction, optimize inventory, and execute seasonal promotions.

You will lead by example, ensure compliance with health and safety standards, and provide coaching to develop a high-performing team. Experience in retail leadership and proficiency with Microsoft Office and POS systems is required.

Qualifications

• Minimum 3 years work experience in the retail industry.
• Provincial Cannabis Certification is preferred and may be required by provincial regulations.
• Experience in supervising retail staff and delivering excellent customer service.

Responsibilities

• Foster, develop, and motivate high performing teams.
• Address and resolve customer complaints professionally.
• Ensure health, safety and security regulations are followed.
• Maintain knowledge of policies and promotions; communicate changes to staff.

Skills

Customer service

Staff training

Inventory management

Microsoft Office

Communication

Team leadership

Time management

Negotiation

People management

Sales software

Education

Provincial Cannabis Certification

Tools

POS software

Job description

Job Overview

The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include staff management, customer satisfaction, product presentation, inventory management and carrying out seasonal changes and promotional activities.

All Retail Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.

Core Competencies & Requirements

• Accountability and dependability.
• Ethics and integrity.
• Excellent customer service skills.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train, coach, mentor and motivate staff.
• Inventory management skills.
• High level of proficiency with Microsoft Office.
• Strong communication skills (verbal & written).
• Strong customer service and troubleshooting skills.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Professional, responsive, and positive work attitude.
• Meticulous records maintenance skills.

Job Duties

• Foster, develop, and motivate high performing customer success teams in a rapidly changing/growing environment.
• Ensure all customer complaints are addressed and handled professionally.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
• Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
• Maintain adequate stock through efficient inventory management and optimization.
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
• Ensure processes are maintained for checking deliveries and packaging slips
• Verify invoices against packaging slips and track all expenditures.
• Ensure merchandise is always presented neatly and that items are priced and priced correctly.
• Manage pricing in a product's life cycle by taking seasonal changes into account.
• Authorize all customer refunds.
• Authorize all employee discounts.
• Provide management with required sales, staff, and other assigned productivity reports.
• Balance sales, print and record receipts as well as track revenue daily.
• Make bank deposits daily and reconcile bank statements.
• Record visa and debit accounts.
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Competitive bonus elements with short-term and long-term incentives
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

• Minimum of 3 years work experience in the retail industry.
• Minimum of 1 year work experience in a supervisory role in a retail environment.
• Experience in all aspects of customer service.
• Clear criminal record.
• Provincial Cannabis Certification.
• Ontario Only - Cannabis Retail Manager License, preferred.

Working Conditions

• Some travel may be required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Ability to lift 25 pounds.
• Overtime as required.