Nighttime Senior Support & Safety Advocate

Woodgreen-Community-Services; Toronto; On-site; CAD 30,000 - 41,000; Part time

Job summary

WoodGreen Community Services is seeking an Overnight Support Worker to join the Cedarvale Housing Program in East York. This part-time, onsite position provides reception and security coverage during overnight hours to ensure resident safety and building operations.

You will monitor common areas, respond to emergencies, document incidents, and collaborate with a care team to support seniors facing homelessness and health challenges.

Qualifications

• Two-year diploma in social services or certification in security.
• Minimum three (3) years of demonstrated experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.
• Ability to interact effectively with high risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.

Responsibilities

• Provides reception services to staff and residents living in supportive housing program.
• Ensures the safety of the building and its occupants after regular business hours.
• Ensures the zero-guest policy is always enforced.
• Monitors activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
• Implements crisis response strategies, including de-escalation, support, debriefing, etc. when necessary.
• Completes hourly rounds on the participant floors
• Provides after hours supportive counselling to residents when required.
• Re-directs any visitors and responds to issues appropriately.
• Performs lock up and alarm duties in accordance to established procedures.
• Responds to the 24-hour resident personal alarm system according to appropriate procedures.

Skills

Crisis de-escalation

First Aid

Communication skills

Team collaboration

Boundary setting

Education

Two-year diploma in social services or certification in security

Tools

Computers & databases

Job description

WoodGreen Community Services is seeking an Overnight Support Worker to join the Cedarvale Housing Program in East York. This part-time, onsite position provides reception and security coverage during overnight hours to ensure resident safety and building operations.

You will monitor common areas, respond to emergencies, document incidents, and collaborate with a care team to support seniors facing homelessness and health challenges.