Overnight Support Worker (2026-183-CC)

WoodGreen Community Services; Toronto; On-site; CAD 53,000 - 54,000; Full time

Job summary

WoodGreen Community Services is seeking an Overnight Support Worker for the Cummer Housing Program. The role focuses on safety, reception duties, and responding to emergencies during overnight hours in a 24/7 supportive housing setting.

The candidate should have a two-year diploma in social services or security certification and at least three years of experience with older adults facing mental health or substance use challenges. Strong de-escalation skills are essential.

Qualifications

• Two-year diploma in social services or certification in security.
• Minimum three years of demonstrated experience with older adults and/or seniors with mental health/addictions issues.
• Ability to interact effectively with high-risk, marginalized and vulnerable individuals.
• Demonstrated de-escalation and boundary-setting skills.

Responsibilities

• Provide reception services to staff and residents in the supportive housing program.
• Ensure building safety during after-hours and enforce zero-guest policy.
• Monitor common areas and respond to emergencies and alarms.
• Implement crisis response and de-escalation strategies when necessary.
• Provide after-hours supportive counselling and complete required logs.

Skills

De-escalation skills

Crisis intervention

Communication skills

Boundary setting

Team collaboration

Education

Two-year diploma in social services

Certification in security

Tools

Computers and databases

Job description

Competition # 2026-183-CC Overnight Support Worker (2026-183-CC) Employment Type: Full Time, Bargaining Unit (2 Vacancies) Work Hours: 35 hours/week (M-F 11pm – 7am & 12am – 8am) Work Setting: Onsite – Limited opportunities to work remotely: 185 Cummer Avenue, Toronto, ON Salary: External Rate: F7 - $52,670.76
Internal Rate: F8 - $53,745.67 Application Deadline: October 5, 2026, by 11:59 pm

Program Overview – Cummer Housing Program, Supportive Housing – Community Care Unit

The Supportive Housing Program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program offers onsite psychosocial and primary care supports aimed at promoting stability, wellness, and self-sufficiency within a supportive community environment.

Residents receive a wide range of supports, including intensive case management, harm reduction and addiction support, therapeutic and supportive counselling, 24-hour staffing, assistance with activities of daily living, nursing services, life skills development, and social, recreational, and volunteer opportunities. The program’s approach is guided by WoodGreen’s commitment to community development, anti-discrimination, and harm reduction principles, while working within relevant legislation and regulatory requirements.

Reporting to the Manager and/or Supervisor, Supportive Housing Programs, the Overnight Support Worker plays a key role in ensuring the safety and well-being of residents and the building during overnight hours. Responsibilities include providing reception and security support, monitoring common areas, responding to emergencies and resident alarms, implementing crisis and de-escalation strategies, providing after-hours supportive counselling, enforcing building policies, and completing required clerical, shift exchange, and risk management duties as part of a collaborative care team.

What You Will Do

• Provides reception services to staff and residents living in supportive housing program
• Ensures the safety of the building and its occupants after regular business hours.
• Ensures the zero-guest policy is always enforced.
• Monitors activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
• Implements crisis response strategies, including de-escalation, support, debriefing, etc. when necessary.
• Completes hourly rounds on the participant floors
• Provides after hours supportive counselling to residents when required.
• Re-directs any visitors and responds to issues appropriately.
• Performs lock up and alarm duties in accordance to established procedures.
• Responds to the 24-hour resident personal alarm system according to appropriate procedures. Understands how to operate, trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
• Carries out appropriate First Aid responses, when necessary.
• Works effectively with other team members, including on site Home Support Workers, to address resident and building issues.
• Completes a detailed participant activity log & shift exchange, reporting any incidents, occurrences, health and safety risks, status of resident community, resident interpersonal conflict.
• Understands risk management procedures and responds professionally and appropriately. This includes, but is not limited to responding to all emergency situations, such as managing a resident emergency (e.g. illness, fire in the unit or building), or emergency that affects building operations (e.g. elevator breakdown, power failure).
• Be prepared to work in environments where they might be pest control and hoarding issues
• Be prepared to work in environments where there may be death and dying
• Be prepared to work in environments where there may be drug use
• Other duties assigned by the management team

What You Bring to the Team

• Two-year diploma in social services or certification in security
• Minimum three (3) years of demonstrated experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.
• Ability to interact effectively with high risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.

What Will Set You Apart

• Demonstrated ability in written, oral, and interpersonal communication skills.
• Demonstrated ability to work independently within established agency policies and procedures.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Experienced team player
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of mental health act.
• Knowledge of community resources and various systems in Toronto.
• Might work in environments where clients use substances.
• Might work in environments wherein clients have incontinence issues.
• Clients may exhibit responsive behaviours including profanities and expletives.
• Able to lift 40lbs.