Night Video Surveillance Operator – Live Feeds & Alarms

Paladin Security; Burnaby; On-site; CAD 29,000 - 39,000; Part time

Job summary

Paladin Security in Burnaby is seeking a Part-Time Operator to monitor live video feeds from our Operations Centre. The role requires quick decision-making to handle alarm events and incidents while maintaining professionalism; you will use verbal communication over a two-way radio to deter active crime.

This office-based position supports multiple client sites, with 1 PT shift: Fri & Sat 2359–0800 and a pay rate of $25.00/hour. Strong written and verbal communication skills are essential.

Qualifications

• Minimum of one year of work experience as a Security Officer or in a monitoring dispatch environment.
• Excellent situational awareness, judgement, and decision-making under pressure.
• Excellent written and verbal communication skills.
• Comfortable working independently in an Operations Centre.
• Experience with security monitoring platforms and technology.

Responsibilities

• Monitor live video feeds, alarms, and cameras across multiple client sites.
• Identify and assess security-related incidents in real time; follow intervention and escalation protocols.
• Utilize the talkdown system to communicate and deescalate potentially threatening situations.
• Act quickly and decisively when handling alarm events and close events with right outcomes.
• Follow site instructions and ensure compliance with standard procedures.
• Log activities, dispatches, and documents for all events; document incidents and actions taken.
• Communicate with emergency responders and clients during critical events.
• Pass clear, concise information to the next Operator or shift.
• Perform other duties as required to meet operational needs.

Skills

Situational awareness

Decision making under pressure

Verbal communication

Written communication

Independent work

Attention to detail

Security monitoring platforms

Immix GF experience

Tools

Immix GF

Job description

Paladin Security in Burnaby is seeking a Part-Time Operator to monitor live video feeds from our Operations Centre. The role requires quick decision-making to handle alarm events and incidents while maintaining professionalism; you will use verbal communication over a two-way radio to deter active crime.

This office-based position supports multiple client sites, with 1 PT shift: Fri & Sat 2359–0800 and a pay rate of $25.00/hour. Strong written and verbal communication skills are essential.