Security Command Centre Operator

Paladin Security; Vernon; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Uniforms provided

Training via Paladin LMS

Career growth opportunities

Extended health and dental benefits

Employee and Family Assistance Program

Exclusive employee discounts

Job summary

Paladin Security is seeking experienced Operators to join our Security Command Centre, coordinating emergency response, monitoring incidents, and dispatching resources across the province. You will direct field officers, communicate clearly, and provide exceptional customer service to internal and external clients.

The role requires security-center experience, proficiency with access/control software, and the ability to work in a fast-paced, 24/7 environment.

Qualifications

• Experience in security/control room operations preferred.
• Ability to coordinate emergency response and dispatch.
• Strong communication with internal/external stakeholders.

Responsibilities

• Monitor alarm events, live incidents, and surveillance video.
• Dispatch emergency services and security staff when needed.
• Handle after-hours service requests and triage tech/system issues.
• Maintain incident logs and evidence reports.
• Operate integrated software platforms (CCTV, Access Control, Intrusion).
• Manage high-volume communication via phone, email, and internal systems.
• Conduct daily compliance audits.
• Remain calm, organized, and professional in high-stress scenarios.

Skills

Customer service

Time management

Discretion

Professional communication

Calm under pressure

Education

BC Security License

Tools

Lenel

GE

DSC

Keyscan

Milestone

Job description

Job Skills / Requirements

We are seeking experienced Operators, in this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre (SCC) ensures a 24/7 communication link between client field staff, management, on‑call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property. Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

What We Offer

• Competitive wages
• Uniforms provided at no cost
• Development and training through Paladin's Learning Management System
• Opportunities for career growth in the field or corporate
• Extended health and dental benefits
• Employee and Family Assistance Program
• Exclusive discounts for employees

Responsibilities

• Monitor alarm events, live incidents, and surveillance video
• Dispatch emergency services and security staff when needed
• Handle after-hours service requests and triage tech/system issues
• Maintain detailed incident logs and evidence reports
• Operate integrated software platforms (CCTV, Access Control, Intrusion)
• Manage high-volume communication via phone, email, and internal systems
• Conduct daily compliance audits
• Remain calm, organized, and professional in high-stress scenarios
• Other duties as required to meet operational needs

Qualifications

• BC Security License or ability to obtain
• Minimum 1 year of work experience in the security industry
• Minimum 6 months of security control centre or command center work experience (please note that call centre / customer service alone is not sufficient)
• Minimum 6 months of experience administering security access software (e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching / deployment experience
• Minimum 6 months using integrated security systems (CCTV, access control, intrusion detection)
• Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)
• Experience working with Photo ID software, hardware, and HID card systems
• Experience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)
• Strong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm
• Positive customer service experience in a professional environment
• Strong time management, organizational, and prioritization skills
• Ability to work independently in high-pressure, fast-paced environments
• High level of discretion and confidentiality in handling sensitive information
• Legal authorization to work in Canada

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

• Medical Insurance
• Life Insurance
• Dental Insurance

This is a Full and Part-Time position