Night Operations Coordinator - Dispatch & Customer Service

Bison Transport Inc FT Office; Mississauga; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Coaching & training

Healthy work-life balance

Meaningful work

Wellness program

Job summary

Bison Transport Inc is seeking a Night Operations professional to oversee Dispatch, Planning and Customer Service for the assigned shift. You will identify and resolve after-hours issues, prioritize by urgency, and coordinate with Dispatch, Planning and other units to ensure customer and driver satisfaction.

This role requires prior dispatch experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Must have prior dispatch experience.
• Dedicated experience providing customer service in a similar work environment.
• Well organized with excellent communication and timeliness.

Responsibilities

• Identify and resolve all after-hours operational issues.
• Prioritize tasks by urgency and respond accordingly.
• Interface with Dispatch, Planning, Customer Service and other units to ensure satisfaction.
• Manage after-hours communications (phone, email, in person) for City and Highway operations.
• Document and report customer service, planning and driver issues to relevant departments.
• Provide excellent customer service according to Bison standards.

Skills

Dispatch experience

Customer service

Organized

Excellent communicator

Job description

Bison Transport Inc is seeking a Night Operations professional to oversee Dispatch, Planning and Customer Service for the assigned shift. You will identify and resolve after-hours issues, prioritize by urgency, and coordinate with Dispatch, Planning and other units to ensure customer and driver satisfaction.

This role requires prior dispatch experience, strong communication, and the ability to multitask in a fast-paced environment.