Night Auditor & Front Desk Specialist

Canadian Rocky Mountain Resorts Ltd; Banff, Lake Louise; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Subsidized meals on shift

Complimentary stays at our sister lodg

Staff rates at CRMR properties

Employee Benefits Program

Discount on food and beverages at our.

Staff events and recognition programs

Opportunities for growth and career

Access to staff fitness facilities

Annual wage and performance review

Job summary

Canadian Rocky Mountain Resorts Ltd. (CRMR) is a family-owned hospitality company operating iconic mountain lodges in the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise, and Emerald Lake Lodge in Yoho.

We focus on delivering world‑class dining, hospitality and service. The Night Auditor balances daily revenues, conducts front desk duties during the night, and prepares nightly reports and payroll data with strong numerical and

Qualifications

• Previous Front Office or Audit experience preferred.
• Accounting experience or education is an asset.
• Experience with Opera and Squirrel systems preferred an asset.
• Excellent interpersonal, verbal and written communication skills.
• Detail oriented with strong numerical and problem-solving abilities.
• Highly organized and self- motivated.
• Strong computer skills are required, in particular a proficiency with Microsoft Office applications.
• Must have the ability to work independently and remain calm in the event of situations arising during the night.

Responsibilities

• Balance daily revenues for Rooms and F&B by pulling reports and exporting information into Excel spreadsheets.
• Troubleshoot any areas that do not balance or cash outs that are not recorded by F.D. Agents or F & B servers/managers.
• Process billing for third-party booking agents (e.g. Expedia).
• Compile accurate data for the Lodge Manager, Owners and Controller.
• Complete the day and roll the system to the new day.
• Complete biweekly balances for the officer accounts.
• Ensure that accounts are rolled out on a biweekly basis for payroll and accounting purposes.
• Perform Front Office duties as required, including room reservations, check-ins and check-outs.
• Deal with guest issues as they arise – ensure that the guest requests are met and relevant information is passed on to the day shift.
• Handle any complaints or deliveries at night in conjunction with the night cleaner.
• Monitor the security of the property overnight and liaise with external security staff.
• Provide communication to all departments re: activity during the night.
• Ensure guests check in, departure information is correct, and accounts are accurate for billing.
• Create nightly reports, daily sales report, journal, breakdown and deposit sheets.
• Compile monthly reports, log revenue, complaints, comments and reservation totals.
• Assisting the Admin with data entry during the night when required.

Skills

Interpersonal communication

Verbal and written communication

Numerical & problem solving

Detail oriented

Organized / self-motivated

Independent night shift

Microsoft Office

Education

Accounting knowledge or coursework

Tools

Opera

Squirrel

Job description

Canadian Rocky Mountain Resorts Ltd. (CRMR) is a family-owned hospitality company operating iconic mountain lodges in the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise, and Emerald Lake Lodge in Yoho.

We focus on delivering world‑class dining, hospitality and service. The Night Auditor balances daily revenues, conducts front desk duties during the night, and prepares nightly reports and payroll data with strong numerical and