Night Audit Attendant - Full-time Year-Round

Resorts of the Canadian Rockies; Fernie; On-site; CAD 22,730 - 32,373; Full time

Benefits offered by this job

$20.00 per hour + $1.50 night audit shift premium

Mountain access perks

Staff discounts on food and beverages

Employee events and recognition

Job summary

Resorts of the Canadian Rockies is hiring a Night Audit Attendant for Lizard Creek Lodge in Fernie. In this front desk role, you'll be the first point of contact for our world-class guests, ensuring their experience is exceptional.

Responsibilities include managing reservations, coordinating with maintenance and housekeeping, and upselling additional services. Candidates should have physical stamina and a commitment to safety, with hospitality experience considered an asset.

Offering competitive pay at $20.00 per hour plus perks like mountain access, staff discounts, and employee events.

Qualifications

• Physically fit and able to perform somewhat demanding work.
• Comfortable working at a desk for multiple hours.
• Experience in hotels and hospitality is an asset.

Responsibilities

• Complete hotel reservations and enforce cancellation policies.
• Coordinate with maintenance and housekeeping teams.
• Sell additional services such as lift tickets and spa appointments.

Skills

Teamwork

Customer Service

Time Management

Safety Awareness

Job description

Join our Hotel Operations team as a Night Audit Attendant for Lizard Creek Lodge. This is a front desk, guest facing position where you will ensure the first line of contact with our guests is running smoothly. If you enjoy being part of a team, ensuring our world class guests have the best experience possible, and have a strong passion for mountain culture, this is the role for you.

Expectations & Responsibilities

• complete hotel reservations, maintain current bookings and enforce cancellation policies
• complete guest check-ins, room reservation modifications, and guest check-outs
• coordinate with the maintenance and housekeeping team to ensure guest inquiries are handled in timely fashion
• sell lift tickets, ski/board repair packages, snow lessons, dinner reservations, spa appointments, and any other hotel or ski packages as needed by the business and/or guests
• know and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
• produce reports as required for housekeeping and maintenance out of central reservation system and other systems
• be trained in, know and follow all safe work procedures included in the Safety Management Program
• complete other fair and reasonable tasks as requested by management to ensure the smooth operation of the hotels

Qualifications

• Physically fit and able to perform somewhat demanding work
• Comfortable working at a desk for multiple hours at a time
• Experience working in hotels and hospitality is an asset (training provided)
• Ability to work well independently and as part of a team
• Strong commitment to safety and following procedures

Conditions

• Frequent standing, walking, bending, and use of hands and arms
• Some moderate lifting

We Offer

• $20.00 per hour + $1.50 per hour during night audit shifts as per Collective Agreement
• Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!