Front Desk Night Auditor

Canadian Rocky Mountain Resorts Ltd; Banff, Lake Louise; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Subsidized meals on shift

Complimentary stays at our sister lodg

Staff rates at CRMR properties

Employee Benefits Program

Discount on food and beverages at our.

Staff events and recognition programs

Opportunities for growth and career

Access to staff fitness facilities

Annual wage and performance review

Job summary

Canadian Rocky Mountain Resorts Ltd. (CRMR) is a family-owned hospitality company operating iconic mountain lodges in the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise, and Emerald Lake Lodge in Yoho.

We focus on delivering world‑class dining, hospitality and service. The Night Auditor balances daily revenues, conducts front desk duties during the night, and prepares nightly reports and payroll data with strong numerical and

Qualifications

• Previous Front Office or Audit experience preferred.
• Accounting experience or education is an asset.
• Experience with Opera and Squirrel systems preferred an asset.
• Excellent interpersonal, verbal and written communication skills.
• Detail oriented with strong numerical and problem-solving abilities.
• Highly organized and self- motivated.
• Strong computer skills are required, in particular a proficiency with Microsoft Office applications.
• Must have the ability to work independently and remain calm in the event of situations arising during the night.

Responsibilities

• Balance daily revenues for Rooms and F&B by pulling reports and exporting information into Excel spreadsheets.
• Troubleshoot any areas that do not balance or cash outs that are not recorded by F.D. Agents or F & B servers/managers.
• Process billing for third-party booking agents (e.g. Expedia).
• Compile accurate data for the Lodge Manager, Owners and Controller.
• Complete the day and roll the system to the new day.
• Complete biweekly balances for the officer accounts.
• Ensure that accounts are rolled out on a biweekly basis for payroll and accounting purposes.
• Perform Front Office duties as required, including room reservations, check-ins and check-outs.
• Deal with guest issues as they arise – ensure that the guest requests are met and relevant information is passed on to the day shift.
• Handle any complaints or deliveries at night in conjunction with the night cleaner.
• Monitor the security of the property overnight and liaise with external security staff.
• Provide communication to all departments re: activity during the night.
• Ensure guests check in, departure information is correct, and accounts are accurate for billing.
• Create nightly reports, daily sales report, journal, breakdown and deposit sheets.
• Compile monthly reports, log revenue, complaints, comments and reservation totals.
• Assisting the Admin with data entry during the night when required.

Skills

Interpersonal communication

Verbal and written communication

Numerical & problem solving

Detail oriented

Organized / self-motivated

Independent night shift

Microsoft Office

Education

Accounting knowledge or coursework

Tools

Opera

Squirrel

Job description

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

• Subsidized staff accommodation
• Subsidized meals on shift
• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement across our properties
• Access to staff fitness facilities (select properties)
• Annual wage and performance review

Why Work With Us

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Primary Function

The Night Auditor is integral in balancing the lodge’s daily revenues, ensuring accurate accounting practices, and providing exceptional service to guests during night hours. This role involves a mix of front office duties and detailed financial tasks, requiring both customer service excellence and strong analytical skills.

Duties and Responsibilities

• Balance daily revenues for Rooms and F & B by pulling reports and exporting information into Excel spreadsheets.
• Troubleshoot any areas that do not balance or cash outs that are not recorded by F.D. Agents or F & B servers/managers.
• Process billing for third-party booking agents (e.g. Expedia).
• Compile accurate data for the Lodge Manager, Owners and Controller.
• Complete the day and roll the system to the new day.
• Complete biweekly balances for the officer accounts.
• Ensure that accounts are rolled out on a biweekly basis for payroll and accounting purposes.
• Perform Front Office duties as required, including room reservations, check-ins and check-outs.
• Deal with guest issues as they arise – ensure that the guest requests are met and relevant information is passed on to the day shift.
• Handle any complaints or deliveries at night in conjunction with the night cleaner.
• Monitor the security of the property overnight and liaise with external security staff.
• Provide communication to all departments re: activity during the night.
• Ensure guests check in, departure information is correct, and accounts are accurate for billing.
• Create nightly reports, daily sales report, journal, breakdown and deposit sheets.
• Compile monthly reports, log revenue, complaints, comments and reservation totals.
• Assisting the Admin with data entry during the night when required.

Requirements/Experience

• Previous Front Office or Audit experience preferred.
• Accounting experience or education is an asset.
• Experience with Opera and Squirrel systems preferred an asset.
• Excellent interpersonal, verbal and written communication skills.
• Detail oriented with strong numerical and problem-solving abilities.
• Highly organized and self- motivated.
• Strong computer skills are required, in particular a proficiency with Microsoft Office applications.
• Must have the ability to work independently and remain calm in the event of situations arising during the night.

Physical Requirements

Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required).

EEO Statement

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.