Night Auditor

The Crescent Hotels Group; London; Presencial; CAD 25 000 - 30 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive wages

Benefits for associates and family

RRSP matching

Flexible scheduling

Discounts on Crescent properties

Onsite gym

Resumo da oferta

Crescent Hotels & Resorts is seeking a Night Auditor for overnight shifts (11pm–7am) on a part-time basis at our Ontario location. You will support the Front Office Manager and Guest Services to ensure a smooth guest stay, accurate billing, and optimized occupancy with a focus on service excellence.

The role requires hospitality experience, readiness to work overnights, and strong numerical and computer skills. Competitive wages, benefits, and travel discounts are offered to eligible associates.

Qualificações

• Minimum 1 year of hospitality experience, night audit preferred.
• Able to work overnight shifts (11pm–7am).
• Willingness to work long hours occasionally.
• Proficient in MS Office; OPERA experience preferred.

Responsabilidades

• Provide a positive guest experience from reservation to check-out.
• Maximize room revenue and occupancy.
• Reconcile hotel cashier transactions.
• Review, organize and compile management reports on a timely basis and ensure accuracy of guest billings and ledger transactions.
• Ensure consistent high quality customer service during the overnight shift, including late check-ins and early checkouts.

Conhecimentos

Customer service

Cash handling

Microsoft Office

OPERA experience

Ferramentas

OPERA PMS

Descrição da oferta de emprego

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

• Competitive wages, with a starting rate of $18.50 per hour + service charge eligible.
• An exceptional benefit plan for eligible associates & your family members
• RSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Access to our onsite gym

Here is what you will be doing each day:

As a Night Auditor you will be working with our Front Office Manager and Guest Services team to provide a positive guest experience from reservation to check-out, while maximizing room revenue and occupancy. Your contribution helps ensure guests have an enjoyable and comfortable stay.

You will be working an overnight schedule 1-2 shifts a week in this part time role. You are responsible for all night audit requirements and any guest service agent activities during your shift. Primary responsibilities include, but are not limited to, reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and ledger transactions. You are also responsible to ensure consistent high quality customer service is delivered by providing attentive, courteous and efficient service to all guests during the overnight shift, including late check-ins and early checkouts.

Key knowledge, skills or abilities that are required:

• A minimum 1-year hospitality experience, night audit experience preferred. Or, a combination of previous customer service and book-keeping roles.
• Confidence to work alone and the ability to work overnight (e.g., 11pm – 7am) shifts.
• Ability to work long hours occasionally.
• Excellent computer skills - MS Office, customer relationship management (CRM) software - OPERA experience preferred.

Does this sound like you?

You are excited to take the next step and/or begin a career in the field of hospitality. You have a keen eye for detail, and passion for customer service and working with numbers. You don’t shy away from administrative computer work, being on your feet for 8 hours, problem solving on-the-fly or working independently as part of a larger team. The pride you have in your organizational and time management skills will be a great benefit in this role. You are excited to build your manager-on-duty experience/skills. You are looking for some flexibility in a job, so working overnights and/or a variety of different shifts, including days, evenings, weekends, and holidays, works for your personal life.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

This posting represents a current vacancy and Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Source: Crescent Hotels & Resorts