Niagara Airport: Part-Time Customer Experience Agent

Landline; Niagara-on-the-Lake; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Flight benefits with our Airline par t

Flight benefits with our partner

Job summary

The Landline Company is seeking a Part-Time Airport Customer Service Agent to join the Niagara team at the Niagara District Airport (YCM). The role involves assisting with passenger check-in and boarding and providing information to travelers.

We require a high school diploma and at least 2 years of customer service experience; experience with an Airline Passenger Service System is a plus. Flexible availability including nights, weekends, and holidays is expected.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience.
• Experience with an Airline Passenger Service System is preferred.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Greet customers and provide information about our services.
• Assist customers with the boarding process and check-in as needed.
• Answer customer questions and resolve customer concerns.
• Enter passenger information into reservations systems; update records accordingly.
• Load and unload baggage from vehicles and carousels; maintain luggage handling duties as needed.
• Develop and maintain knowledge of Landline’s products and services.
• All other duties as assigned.

Skills

Customer service

Communication

Multitasking

Positive attitude

Education

High School Diploma or GED

Tools

Airline Passenger Service System

Job description

The Landline Company is seeking a Part-Time Airport Customer Service Agent to join the Niagara team at the Niagara District Airport (YCM). The role involves assisting with passenger check-in and boarding and providing information to travelers.

We require a high school diploma and at least 2 years of customer service experience; experience with an Airline Passenger Service System is a plus. Flexible availability including nights, weekends, and holidays is expected.