Zipline Guest Services Agent

WildPlay; Niagara Falls; On-site; CAD 21,000 - 29,000; Full time

Job summary

Niagara Adventure Excursions seeks a Guest Service Agent to warmly welcome guests, manage reservations and check-ins, and promote merchandise and photo/video packages. You will support daily park operations with a friendly, professional approach that aligns with our high standards.

You bring a guest-focused mindset, strong communication, and the ability to working evenings, weekends, and holidays as part of a seasonal schedule beginning around April 1, 2026.

Qualifications

• Proven experience delivering excellent customer service.
• Clear and confident communication in English.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver personalized service that exceeds guest expectations.
• Provide information about products, pricing, access requirements, and promotions.
• Book and check-in guests, manage waivers and registrations.

Skills

Customer service

Communication

Attention to detail

Teamwork

Initiative

Physical fitness

Job description

Guest Service Agent

Niagara Adventure Excursions

As a Guest Service Agent, you are the welcoming face of Niagara Adventure Excursions and play a key role in shaping each guest’s first impression. You take pride in providing exceptional service, creating smooth and efficient arrivals and departures, and helping guests feel informed, comfortable, and excited about their experience. You greet guests with confidence and warmth, manage reservations and check‑ins, promote merchandise and photo/video packages, and support daily park operations. Your friendly and professional approach ensures that every guest interaction reflects the high standards of Niagara Adventure Excursions.

To succeed in this role, you bring a positive, energetic, and guest‑focused mindset to every shift. You communicate clearly, take initiative during quieter periods, and work closely with teammates during busy times to create a seamless guest experience.

What You’ll Do:

• Deliver personalized service that consistently exceeds guest expectations

• Provide accurate information about products, pricing, access requirements, and promotions

• Follow element‑specific procedures when booking and checking in guests, ensuring waivers and registration forms are completed correctly

• Create reservations, payments, and gather required guest information

• Ensure guests receive current and up‑to‑date information regarding weather and guest flow

• Maintain general cleanliness of business grounds and buildings each day

• Support other areas of operation, including retail sales, in‑field marketing, and site opening and/or closing procedures

• Participate positively in activities that promote park pride and a welcoming team environment

What You Bring:

• Proven experience delivering excellent customer service

• Ability to consistently maintain high standards of work

• Strong attention to detail

• Clear and confident communication skills

• Good judgment and strong decision‑making abilities

• Ability to work independently and collaboratively as part of a team

• Initiative and a proactive approach to improving the guest experience

• Openness to feedback and a positive attitude

• Ability to meet the physical demands of the role, including carrying and lifting equipment, frequent standing and walking, and bending or kneeling

• Strong verbal communication skills and active listening

On-the-job training and ongoing support are provided.

Department and Reporting Structure

You work in the Guest Service Department and report to the Guest Service Team Lead. You are supported by the Guest Service Supervisor and Leadership Team

Work Schedule

This is a seasonal position with flexible full‑time or part‑time hours based on operational needs. You will work evenings, weekends, and holidays as required.

This position is planned to begin around April 1st 2026.

Tagged as: Seasonal