National Tech Trainer — In-Store Coaching (Canada)

Influence-Marketing-fc688bbd; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

RRSP program with company contribution

Paid time off and holidays

Partial mobile phone

Job summary

Influence Marketing in Vancouver, BC, seeks a National Tech Trainer to design, deliver and improve Canada's training for Sales Specialists, balancing global content with Canadian realities and in-store coaching.

This full-time role requires 3+ years in technology training, experience with major Canadian retailers, travel across Canada and to the United States, and strong facilitation and content development skills.

Qualifications

• Technology training background is required — 3+ years designing and delivering product and sales training for consumer technology brands.
• Experience training within major Canadian retail banners, ideally including Best Buy, Walmart and Staples.
• Valid passport and the ability to travel to the United States for training, onboarding and program meetings.
• Proven ability to deliver both in-person and virtual training to distributed, part-time field teams.
• Strong facilitation, presentation and content-development skills; advanced PowerPoint and Google Slides capability.
• Comfortable working from data — sales performance, survey results and field observations — to shape training priorities.
• Valid driver's licence and ability to travel; flexible availability, as travel is at times required on short notice.
• Strong English communication skills; French an asset.

Responsibilities

• Design and deliver engaging training programs on client technology (product knowledge, features, benefits, sales techniques, and customer engagement).
• Conducted in-person and virtual training sessions for part-time brand ambassadors at Retail locations within the assigned region.
• Develop and maintain comprehensive, up-to-date training materials (presentations, handouts, online resources) that align with the brand's messaging.
• Adapt training delivery methods to cater to diverse learning styles and ensure effective knowledge transfer.
• Provide ongoing coaching and mentorship to part-time Sales Specialists to enhance their product knowledge, sales skills, and customer service abilities.
• Observe and evaluate Sales Specialists' performance in-store, providing constructive feedback and guidance for improvement.
• Identify knowledge gaps and address performance challenges through targeted training interventions.
• Foster positive partner Field and Store relationships by adapting to local retail store environments, respecting established hierarchies, and adhering to all operational policies while representing Influence Marketing Services.
• Assess the effectiveness of training programs through data analysis, feedback surveys, and performance metrics.
• Monitor sales data and customer feedback to identify areas where training can be optimized to drive sales and improve customer satisfaction.
• Collaborate with the National Training Manager to align training initiatives with retailers' sales goals and program objectives.
• Stay abreast of industry trends, new technologies, and competitor activities to ensure training content remains relevant and impactful.

Skills

Technology training

Facilitation

Presentation

Content development

PowerPoint

Google Slides

Education

Bachelor's degree in a relevant field

Tools

PowerPoint

Google Slides

Job description

Influence Marketing in Vancouver, BC, seeks a National Tech Trainer to design, deliver and improve Canada's training for Sales Specialists, balancing global content with Canadian realities and in-store coaching.

This full-time role requires 3+ years in technology training, experience with major Canadian retailers, travel across Canada and to the United States, and strong facilitation and content development skills.