National Accounts Coordinator — Client Success & Ops

Troy Life & Fire Safety Ltd.; Cambridge; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid sick days

Disability accommodations available

Job summary

Troy Life & Fire Safety Ltd. in Cambridge, Ontario, is recruiting a National Accounts Coordinator to join our National Accounts team.

You will support ongoing customer account activities and assist in day-to-day preventive maintenance operations across the country. Responsibilities include setting up new accounts, maintaining relationships with customers, handling invoicing and service calls, and ensuring accurate order and contract details in our systems.

Qualifications

• Minimum 3 years customer service experience.
• Ability to multi-task and work independently.
• Effective communicator with strong organizational skills.
• Knowledge of Microsoft Office; GP experience is a plus.
• Bilingual in French and English is an asset.

Responsibilities

• Assist in new account set-ups and roll out.
• Provide ongoing customer account support and monitors general account activities from invoicing to service calls to issue tracking.
• Be responsible for day-to-day activities of preventive maintenance business across multiple service offices and customer portfolios nationally.
• Establish, develop and maintain business relationships with internal and external customers.
• Stay on top of daily communication with internal/external customers via phone and email.
• Participate in analyzing accounts in order to develop more streamlined operational procedures.
• Process and verify the accuracy of orders/contracts from customers utilizing the organization’s internal technology system(s) and customer’s service agreements.
• Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files.
• Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole.
• Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities.
• Support, identify and manages customer expectations.
• Complete investigation and follow through of any customer challenges with appropriate departments/personnel.
• Perform various administrative duties as required.

Skills

Customer service

Multitasking

Communication

Organizational skills

Bilingual (French & English)

Tools

Microsoft Office

GP

Job description

Troy Life & Fire Safety Ltd. in Cambridge, Ontario, is recruiting a National Accounts Coordinator to join our National Accounts team.

You will support ongoing customer account activities and assist in day-to-day preventive maintenance operations across the country. Responsibilities include setting up new accounts, maintaining relationships with customers, handling invoicing and service calls, and ensuring accurate order and contract details in our systems.