Mortgage Administrator

Recrute Action; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the insurance industry is seeking an experienced mortgage administrator for a 12-month contract. This hybrid role requires banking expertise to assist high-net-worth clients in a fast-paced environment. The position involves handling loan documentation, client inquiries, and ensuring compliance with financial regulations. Candidates should possess a post-secondary education and relevant experience.

Qualifications

• 3-4 years' experience in a customer service or administrative role.
• Previous experience in the banking industry is preferred.
• Ability to work effectively in a team environment.

Responsibilities

• Address complex queries from clients and advisors.
• Prepare loan documentation for commercial lending.
• Maintain records to meet compliance requirements.

Skills

Loan Origination

Sales Experience

Microsoft Office

Financial Services

Customer Service

Organizational skills

Communication skills

Military Experience

Fair Housing Regulations

Inside Sales

Outside Sales

Word Processing

Education

Post-secondary education (degree or diploma)

Paralegal or law clerk designation

Job description

Contract opportunity in the insurance industry for an experienced mortgage administrator in Waterloo. Apply your banking and customer service expertise to support specialized lending for high-net-worth clients. Hybrid role with consistent hours and no overtime. Fast-paced detail-oriented environment.

What is in it for you :

Hourly salary of $18-20 based on experience.

12-month contract.

Full-time position : 37.50 hours per week.

Weekday schedule from 9 am to 5 pm.

Hybrid work : in-office Tuesday to Thursday.

Opportunity to work in a dynamic and professional environment.

Join a passionate and inclusive team of professionals.

Responsibilities :

Address complex and escalated queries from internal and external clients including advisors lawyers and sales teams.

Respond to inquiries in a timely accurate and professional manner.

Investigate issues using internal bank systems and escalate monetary decisions or exceptions as needed.

Recommend solutions within approved parameters.

Set up and administer new loan business and process related financial transactions.

Prepare complex loan documentation for commercial lending.

Analyze and interpret various loan documents such as business declarations and commitment letters.

Ensure receipt and accuracy of documentation from lawyers and advisors.

Follow up on incomplete or incorrect submissions.

Maintain accurate records to meet compliance and audit requirements.

Input and manage documents using AWD.

Identify workflow or training gaps and recommend improvements.

Meet service level agreements and escalate concerns to the manager when necessary.

Act as an escalation point for client complaints or concerns.

What you will need to succeed :

Post-secondary education.

Completion of a university degree or college diploma in a related field is preferred.

Paralegal or law clerk designation or completion of a legal assistant program is considered an asset.

3 4 years of experience in a customer service or administrative / clerical role.

Previous experience in the banking industry.

Experience working in high-volume fast-paced environments.

Excellent analytical and problem-solving skills.

Strong written and verbal communication abilities.

Bilingual in English and French to support clients in both languages is an asset but not required.

Excellent organizational and time management skills.

Knowledge of specialized lending products is an asset.

Ability to work effectively in a team environment across multiple locations.

Confident in decision-making and accountability for outcomes.

Why Recruit Action

Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

MFCJP

Key Skills

Loan Origination,Sales Experience,Microsoft Office,Financial Services,Customer Service,Organizational skills,Communication skills,Military Experience,Fair Housing Regulations,Inside Sales,Outside Sales,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 18 - 20

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