Senior Administrator, Mortgage Origination Management Group

Scotiabank; Toronto; On-site; CAD 55,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Administrator for the Mortgage Origination Management Group. This role involves providing essential support in assessing and processing new broker applications while ensuring compliance with bank policies and regulations. The ideal candidate will possess strong customer service and analytical skills, along with a deep understanding of the mortgage industry. Join a dynamic team that values inclusivity and is committed to delivering high-quality service in a fast-paced environment. If you're ready to take on a challenging yet rewarding position, this opportunity could be the perfect fit for you.

Qualifications

• Strong customer service and analytical skills are essential for this role.
• Experience in the broker and mortgage industry is required.

Responsibilities

• Provide day-to-day support for the Mortgage Origination Management Group.
• Analyze recommendations and verify documentation for new brokers.

Skills

Customer Service Skills

Interpersonal Skills

Organization Skills

Time Management Skills

Analytical Skills

Decision Making

Written Communication Skills

Verbal Communication Skills

Knowledge of Broker and Mortgage Industry

Flexibility in Changing Environments

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

OFSI Database

Job description

Title: Senior Administrator, Mortgage Origination Management Group

Requisition ID: 217443

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Administrator, Mortgage Origination is responsible for providing day-to-day support for the Mortgage Origination Management Group (MOMG) within Scotia Mortgage Authority (SMA). The MOMG’s mandate is to provide a consistent and structured approach to assess, approve, and process new broker offices and individual brokers/agents who want to do business with SMA. The incumbent will ensure that daily and periodic administrative functions associated with the assessment, approval/decline, and processing of new brokers are completed in a timely and accurate manner.

They must have a strong understanding of the Bank's policies and processes as they relate to Retail Lending and the Alternate Mortgage Channel, as well as the Bank's Service and Complaint Resolution standards.

They will provide direct assistance and reporting to the Manager, Mortgage Origination Management Group, to ensure that the day-to-day operations and work of the MOMG team are organized and productive.

Is This Role Right for You? In this role, you will:

1. Analyze incoming recommendations from Broker Relationship Managers (BRMs) and Broker On-boarding Officers (BOO) for new broker firms and individual brokers/agents.
2. Ensure receipt of necessary documentation and verify adequate completion of information, i.e., broker agreements, broker licenses, and business registration. Ensure documentation is accurate and complete and provided within timelines defined. Where necessary, follow up for missing data by maintaining an open line of communication with BRMs and BOOs to provide support/assistance/guidance for the timely resolution of issues/problems that arise.
3. Perform Redx reviews.
4. Utilize OFSI database and broker “Do Not Use” lists.
5. Verify licensing/registration.
6. Complete first tier (level 1) review of alerts for recommended brokers. Advise the Manager, Mortgage Origination Management Group (MOMG) of alerts which require further investigation and prepare files for escalation.

Ensure the Bank’s interests are protected at all times by:

1. Ensuring operating practices and procedures comply with internal Bank and regulatory requirements including Bank policies, rules and regulations, confidentiality of information, Audit/segregation of duties, The Privacy Code, Anti-Money Laundering/Anti-Terrorist Regulations, “Know Your Customer” requirements, Corporate Identity Standards, Chain of Communication and Complaint Resolutions, Bank Guidelines for Business Conduct.
2. Maintaining strict adherence to security procedures with respect to assigned authorities and responsibilities.
3. Reporting any identified irregular and fraudulent activity to the Manager, Mortgage Origination Management Group (MOMG) and Director, Mortgage Security.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

1. Strong customer service skills and interpersonal skills to deal with customers and Management effectively.
2. Strong organization and time management skills to ensure that required deadlines are met and prioritize workflows and tackle unexpected issues.
3. Strong analytical skills to determine whether there are grounds for suspicion, at times with limited information. Ability to gather, analyze, organize, and present large volumes of information.
4. Decision making and good judgment are essential to execute all duties in a timely manner while providing quality service.
5. Excellent written and verbal communication skills.
6. Experience and a sound understanding of the broker and mortgage industry.
7. Knowledge of the Scotiabank Group’s products, operating procedures and delivery systems and proficiency with Bank systems as well as working knowledge of Microsoft applications (including Word, Excel, and PowerPoint) and familiarity with the Internet.
8. The incumbent must be flexible in a changing business environment, which includes procedural and automated system changes.

Location(s): Canada : Ontario : Toronto

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.