Mining IT Infrastructure Manager

TEEMA; Princeton; On-site; CAD 90,000 - 130,000; Full time

Job summary

TEEMA is seeking a Manager of IT Infrastructure in Princeton, BC. The role leads IT infrastructure across a mining business unit, including a mine site and an administration office, guiding the Help Desk, establishing infrastructure strategy, and maintaining cybersecurity.

You will supervise incident management, drive service delivery, and partner with OT to support PCS/DCS networks while balancing reliability and cost. Geology software and Google Workspace experience are valued.

Qualifications

• Experience leading an IT Help Desk or infrastructure support team.
• Experience building and managing infrastructure operating and capacity plans across computing, network, communications, and storage environments.
• Hands-on experience with identity and access management tools such as Okta, MFA, Active Directory, Citrix XenApp/NetScaler, and Netskope.
• Experience supporting local area networks, phone systems, virtualization platforms, and on-site storage.
• Experience supporting end users on Google Workspace and Microsoft Office.
• Experience supporting radio communications (leaky feeder, two-way trunking) and pit or operational networks in a mining or industrial setting is a bonus.
• Experience supporting network infrastructure where IT and operational technology (PCS/DCS) meet is a bonus.

Responsibilities

• Directs and supervises IT Help Desk staff and operations to deliver high-quality support across infrastructure services.
• Coaches and mentors support staff, walking users through problem-solving processes.
• Follows up with customers and ensures issues are resolved.
• Delivers customer service measured by user satisfaction surveys.
• Ensures incidents are recorded, documented, and closed.
• Approves procedure modifications and improvements.

Skills

Leadership

IT Help Desk

Infrastructure management

Communications

Stakeholder management

Tools

Okta

MFA

Active Directory

Citrix XenApp/NetScaler

Netskope

Google Workspace

Microsoft Office

Virtualization

On-site storage

Radio systems

Job description

TEEMA is seeking a Manager of IT Infrastructure in Princeton, BC. The role leads IT infrastructure across a mining business unit, including a mine site and an administration office, guiding the Help Desk, establishing infrastructure strategy, and maintaining cybersecurity.

You will supervise incident management, drive service delivery, and partner with OT to support PCS/DCS networks while balancing reliability and cost. Geology software and Google Workspace experience are valued.