Mining Field Service Supervisor: Lead Techs & Safety

Finning; Elkford; On-site; CAD 120,000 - 130,000; Full time

Benefits offered by this job

Employer-paid pension

Medical benefits

Employee share purchase

Job summary

Finning Canada is hiring two Field Service Supervisors in Elkford to lead teams of technicians responsible for maintenance, repair, and reliability of CAT 797 haul trucks. You will drive safety, quality, and customer satisfaction in a field-based, 7x7 shift rotation.

The role emphasizes coaching and developing technicians, coordinating resources, and delivering superior service in a challenging mining environment. Competitive compensation with pension and benefits is included.

Qualifications

• Minimum 4 years of experience supporting Caterpillar mining equipment, with CAT 797 haul trucks considered a strong asset.
• Proven leadership experience with coaching, mentoring, and developing high-performing teams in mining or heavy equipment.
• Strong communication, decision-making, and problem-solving skills for leading frontline employees and customer interactions.
• Solid understanding of Caterpillar products, warranty processes, product health programs, and service operations.
• Experience in a unionized environment, including knowledge of collective agreements and employee relations practices.

Responsibilities

• Champion a culture of safety by ensuring all safety standards and compliance requirements are followed.
• Lead, coach, and develop a team of technicians through recruitment, onboarding, performance management, and mentorship.
• Spend most of your time in the field supporting technicians and ensuring work is done safely, efficiently, and to high quality standards.
• Coordinate resources, tooling, and personnel to support planned maintenance on CAT 797 haul trucks.
• Conduct pre-job, mid-job, and post-job reviews to ensure scope, quality, productivity, and customer expectations are achieved.
• Provide technical guidance to resolve equipment, tooling, and parts-related issues.
• Build strong customer relationships and serve as the primary contact for day-to-day field service operations.
• Ensure accurate completion of service reports and standard operating procedures.

Skills

Leadership

Field service leadership

Safety management

Customer relationships

Communication

Problem solving

Tools

Caterpillar SIS

SIMSi

SIMS

DSN

DPSS

Job description

Finning Canada is hiring two Field Service Supervisors in Elkford to lead teams of technicians responsible for maintenance, repair, and reliability of CAT 797 haul trucks. You will drive safety, quality, and customer satisfaction in a field-based, 7x7 shift rotation.

The role emphasizes coaching and developing technicians, coordinating resources, and delivering superior service in a challenging mining environment. Competitive compensation with pension and benefits is included.