Field Service Supervisor

Finning International; Elkford; On-site; CAD 120,000 - 130,000; Full time

Job summary

Finning Canada in Elkford, BC, is seeking two Field Service Supervisors to lead teams of skilled technicians in supporting CAT equipment, with a focus on safe, reliable maintenance of a fleet of 797 haul trucks.

The role emphasizes coaching, field leadership, and building strong customer relationships, with a base salary anticipated between $120,000 and $130,000 CAD and a 7x7 shift rotation.

Qualifications

• 4+ years of experience with Caterpillar mining equipment.
• Proven leadership in mining or heavy equipment.
• Strong communication, decision-making, and problem-solving skills.
• Understanding of Caterpillar products, warranty processes, and service operations.
• Experience in a unionized environment and knowledge of collective agreements.
• Proficiency with Caterpillar SIS and SIMS tools.
• Ability to balance safety, quality, productivity, and customer satisfaction.
• Commitment to accountability and continuous improvement.

Responsibilities

• Champion safety standards and ensure compliance with procedures.
• Lead, coach, and develop technicians through recruitment and mentoring.
• Spend majority of time in the field supporting technicians.
• Coordinate resources, tooling, and personnel for maintenance/repair activities.
• Conduct pre-, mid-, and post-job reviews for scope and quality.
• Provide technical guidance and resolve equipment and parts issues.
• Build customer relationships and act as primary field contact.
• Ensure accurate service reports and SOP documentation.

Skills

Leadership

Communication

Problem-solving

Safety compliance

Customer relations

Field service

Tools

Caterpillar SIS

SIMSi

SIMS

DSN

DPSS

Job description

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Are you an experienced mining leader who thrives in a customer-facing environment? Do you have a strong background supervising maintenance teams in a large-scale mining operation? Finning is seeking two Field Service Supervisors to lead teams of skilled technicians supporting our customers. In this role you will oversee the safe and efficient maintenance, repair, and reliability of a fleet of 797 haul trucks, while building strong customer relationships and driving operational excellence.

Location: Elkford

Schedule: 7x7 shift rotation

We anticipate the base salary for this position will be between $120,000 - $130,000. Actual salary will be based on the candidate's experience.

Job Description:

Champion a culture of safety by ensuring all safety standards, procedures, and compliance requirements are understood and consistently followed. Lead, coach, and develop a team of technicians through recruitment, onboarding, performance management, and ongoing mentorship. Spend the majority of your time in the field supporting technicians and ensuring work is executed safely, efficiently, and to the highest quality standards. Coordinate and allocate resources, tooling, and personnel to support planned maintenance and repair activities on CAT 797 haul trucks. Conduct pre-job, mid-job, and post-job reviews to ensure scope, quality, productivity, and customer expectations are achieved. Provide technical guidance and support to quickly resolve complex equipment, tooling, and parts-related issues. Build strong customer relationships and serve as the primary point of contact for day-to-day field service operations. Ensure accurate and timely completion of service reports, job documentation, and standard operating procedures.

Qualifications:

• Minimum 4 years of experience supporting Caterpillar mining equipment, with experience on CAT 797 haul trucks considered a strong asset.
• Proven leadership experience with the ability to coach, mentor, and develop high-performing teams in a mining or heavy equipment environment.
• Strong communication, decision-making, and problem-solving skills with the ability to effectively lead frontline employees and customer interactions.
• Solid understanding of Caterpillar products, warranty processes, product health programs, and service operations.
• Experience working within a unionized environment, including knowledge of collective agreements, performance management, and employee relations practices.
• Advanced proficiency with Caterpillar SIS and working knowledge of SIMSi, SIMS, DSN, and DPSS.
• Strong business acumen with the ability to balance safety, quality, productivity, and customer satisfaction.
• Commitment to accountability, continuous improvement, and delivering safe, high-quality results.

What Does Finning Offer?

• 5.75% Employer paid pension, plus up to 1% additional
• 6% voluntary Employee Share Purchase, earns 2% Finning match
• 100% Employer paid medical benefits

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.