Mining Field Service Lead — Mentor Techs & Safety

Finning; Calgary; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

5.75% Employer paid pension

6% Employee Share Purchase plan

100% Employer paid medical benefits

Job summary

Finning Canada is seeking two Field Service Supervisors at Kearl to lead a team of technicians in a busy mining environment. You will coach, mentor and measure productivity, drive safety culture, and foster strong internal/external relationships to meet business goals.

Based at Kearl on a continuous 14x14 shift, you will coordinate work orders, manage warranties, and provide guidance on Finning policies while developing staff and improving processes.

Qualifications

• Heavy Equipment Technician certificate preferred.
• Prior leadership experience required.
• Mining experience is considered an asset.
• Experience dealing with warranty for new equipment is preferred.
• Strong interpersonal and communication skills.
• Excellent planning and organizational skills.
• Computer literate with proficiency in Microsoft Applications, SIS and Caterpillar Corporate Web Navigation.
• Valid Driver's License with a clean Driver's Abstract.

Responsibilities

• Model the way for a safe, environmentally sound and healthy work behaviors in support of Finning’s Safety Policies, Programs and initiatives.
• Collaborate with the Product Support Service Manager and stakeholders at the Branch to ensure the successful execution of operations.
• Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate.
• Lead effective resolutions for customer and supplier issues to achieve high customer loyalty.
• Motivate and develop technicians to achieve personal and team performance objectives.
• Provide guidance to the teams on Finning policies.
• Review and monitor warranty statements to ensure business objectives are achieved.
• Manage and execute training requirements, performance evaluations and coaching sessions for all direct reports.

Skills

Leadership

Communication

Planning & organizing

Warranty experience

Computer literacy

Driver's license

Education

Heavy Equipment Technician certificate

Tools

Microsoft Office

SIS

Caterpillar Web Navigation

Job description

Finning Canada is seeking two Field Service Supervisors at Kearl to lead a team of technicians in a busy mining environment. You will coach, mentor and measure productivity, drive safety culture, and foster strong internal/external relationships to meet business goals.

Based at Kearl on a continuous 14x14 shift, you will coordinate work orders, manage warranties, and provide guidance on Finning policies while developing staff and improving processes.