Field Service Supervisor, Mining - Technicians (14x14)

Finning; Fort McMurray; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Employer pension

Employee share purchase program

Medical benefits

Job summary

Finning Canada seeks two Field Service Supervisors at Kearl to lead a team of technicians on a continuous 14x14 shift. You will mentor, coach and measure performance while coordinating repairs and warranty decisions in a fast-paced mining environment.

You will collaborate with the Product Support Service Manager and branch stakeholders to drive safety, standardization and operational excellence, ensuring customer satisfaction and reliable equipment uptime.

Qualifications

• Experience leading teams in a field/service environment.
• Strong interpersonal and communication skills with customers and stakeholders.
• Excellent planning and organizational abilities with a proactive mindset.

Responsibilities

• Model safe, environmentally sound work behaviours in line with Finning policies.
• Collaborate with the Product Support Service Manager and Branch stakeholders to ensure successful operations.
• Coordinate and schedule work orders and repairs; provide warranty decisions and administer claims.
• Lead effective resolutions for customer and supplier issues to achieve high loyalty.
• Motivate and develop technicians to achieve personal and team objectives.
• Provide guidance on Finning policies to teams.
• Review warranty statements to ensure objectives are met.
• Manage training, performance evaluations and coaching for direct reports.

Skills

Leadership

Communication

Planning

Education

Heavy Equipment Technician certificate

Tools

MS Office

SIS

Caterpillar Web Navigation

Job description

Finning Canada seeks two Field Service Supervisors at Kearl to lead a team of technicians on a continuous 14x14 shift. You will mentor, coach and measure performance while coordinating repairs and warranty decisions in a fast-paced mining environment.

You will collaborate with the Product Support Service Manager and branch stakeholders to drive safety, standardization and operational excellence, ensuring customer satisfaction and reliable equipment uptime.