Service Supervisor - Field

Finning; Fort McMurray; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Employer pension

Employee share purchase program

Medical benefits

Job summary

Finning Canada seeks two Field Service Supervisors at Kearl to lead a team of technicians on a continuous 14x14 shift. You will mentor, coach and measure performance while coordinating repairs and warranty decisions in a fast-paced mining environment.

You will collaborate with the Product Support Service Manager and branch stakeholders to drive safety, standardization and operational excellence, ensuring customer satisfaction and reliable equipment uptime.

Qualifications

• Experience leading teams in a field/service environment.
• Strong interpersonal and communication skills with customers and stakeholders.
• Excellent planning and organizational abilities with a proactive mindset.

Responsibilities

• Model safe, environmentally sound work behaviours in line with Finning policies.
• Collaborate with the Product Support Service Manager and Branch stakeholders to ensure successful operations.
• Coordinate and schedule work orders and repairs; provide warranty decisions and administer claims.
• Lead effective resolutions for customer and supplier issues to achieve high loyalty.
• Motivate and develop technicians to achieve personal and team objectives.
• Provide guidance on Finning policies to teams.
• Review warranty statements to ensure objectives are met.
• Manage training, performance evaluations and coaching for direct reports.

Skills

Leadership

Communication

Planning

Education

Heavy Equipment Technician certificate

Tools

MS Office

SIS

Caterpillar Web Navigation

Job description

Position Overview:

Finning is looking for two Field Service Supervisors at Kearl!

Are you an experienced mining leader who thrives in a busy environment? Do you enjoy working with new machinery, customers and mentoring technicians?

As a Service Supervisor with Finning Canada, you will manage the team by providing strong leadership, measure technician productivity, coach, mentor, provide performance feedback and support the growth of the technicians. You will develop and leverage both internal and external relationships to identify process improvements, create standardization, and understand and achieve business goals.

Company:

Finning Canada

Number of Openings:

2

Worker Type:

Permanent

Job Description:

• Model the way for a safe, environmentally sound and healthy work behaviors in support of Finning’s Safety Policies, Programs and initiatives
• Collaborate with the Product Support Service Manager and stakeholders at the Branch to ensure the successful execution of operations
• Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate
• Lead effective resolutions for customer and supplier issues to achieve high customer loyalty
• Motivate and develop technicians to achieve personal and team performance objectives
• Provide guidance to the teams on Finning policies
• Review and monitor warranty statements to ensure business objectives are achieved
• Manage and execute training requirements, performance evaluations and coaching sessions for all direct reports

Qualifications:

• Heavy Equipment Technician certificate is preferred
• Prior leadership experience is required
• Mining experience is considered an asset
• Experience dealing with warranty for new equipment is preferred
• Strong interpersonal and communication skills
• Excellent planning and organizational skills
• Computer literate with proficiency in Microsoft Applications, SIS and Caterpillar Corporate Web Navigation
• Valid Driver's License with a clean Driver's Abstract

Important Notes:

• This position is based at Kearl on a continuous 14x14 shift

What Does Finning Offer?

• 5.75% Employer paid pension, plus up to 1% additional
• 6% voluntary Employee Share Purchase, earns 2% Finning match
• 100% Employer paid medical benefits

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.