Membership In Clinic Flow Coordinator

Medcan Health Management Inc.; Toronto; On-site; CAD 48,000 - 66,000; Full time

Job summary

Medcan Health Management Inc. is seeking a full-time Membership In Clinic Flow Coordinator to manage the in-clinic and virtual flow for YRC, DC, and Specialty appointments.

The role requires high energy, exceptional client service, and strong organizational skills in a dynamic healthcare setting. You will greet clients, guide visits, check in/out, coordinate with staff, respond to inquiries, and deliver an elevated, hospitality-inspired experience while leveraging AI-enabled tools to enhance

Qualifications

• Prior experience in similar role, or minimum of 1 year of healthcare experience.
• Education in health or related discipline is an asset.
• Strong organizational and time management skills.

Responsibilities

• Manage in-clinic or virtual flow during client’s YRC, DC, and/or Specialty Clinic visit.
• Coordinate with staff to ensure productive visits with exceptional service delivery.
• Welcome and greet clients, guide them throughout their visit, and check them in and out of appointments.
• Ensure clients receive maximum value time during their visit.
• Respond to client issues and enquiries; foster client loyalty with a memorable experience.

Skills

Organization

Time management

Communication

Education

Health-related education asset

Tools

MS Office

Salesforce

Accuro EMR

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy.

The Role

Medcan is recruiting for a full-time Membership In Clinic Flow Coordinator. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of clients through the clinic during their Year Round Care (YRC), Dedicated Care (DC), and Specialty appointments.

What You'll Do

• Manage in-clinic or virtual flow during client’s YRC, DC, and/or Specialty Clinic visit
• Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery
• Welcome and greet clients, guide clients throughout their visit and check clients in and out of their appointments
• Ensure clients receive maximum value time during their visit
• Ensure compliance with all service metrics
• Respond to client issues and enquiries
• Foster client loyalty by creating a memorable experience
• Handle client issues in a positive and professional manner
• Problem solve in a fast-paced environment
• Assist with Membership phone lines
• Assist with Responding to all communications including e-mails and phone calls regarding client inquiries
• Other administrative duties as required
• Deliver an elevated, hospitality-inspired client experience through personalized, high-touch interactions that anticipate client needs, build trusted relationships, and create memorable moments across every point of interaction from clients.
• Act as an AI-enabled healthcare professional, using intelligent technologies, automation, and digital tools to enhance service delivery, increase capacity, reduce administrative burden, and enable more meaningful client interactions.

Training & Team Support

• Support onboarding and training of team members as assigned
• Work collaboratively with broader Membership teams to support continuity of care
• Maintain compliance with service standards, documentation practices, and privacy requirements
• Participate in Physician onboardings as necessary

What You'll Need

• Prior experience in similar role, or minimum of 1 year of healthcare experience
• Education in health or a related discipline is an asset
• Strong organization and time management
• Excellent verbal and written communication skills
• Intermediate level in MS Office
• Proficiency with MS Office; experience with Salesforce and Accuro EMR considered an asset
• Demonstrated ability to follow standardized workflows and escalation pathways

This is a full-time permanent position, working in clinic Tuesday to Saturday 8:30am-5pm with occasional Statutory Holiday shifts required on rotation. There may be opportunities to also support remotely as needed.

Position Pay Range

Pay Range $47,831.00 - $65,767.25 CAD annually Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Diversity, Equity and Accessibility

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure - Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [e-mail].

Medcan is a global leader in proactive health and wellness services and is devoted to providing care that is grounded in the latest evidence-based practices, technologies and treatments. Our team includes physicians, clinicians, allied health, administrative and corporate professionals that are passionate about supporting individuals, families and employers to live well, for live. Medcanners are client obsessed, our business is powered by people, and we believe in challenging the status quo and focusing on what matters. We value excellence, drive, respect and integrity. Medcan's head office is located at 150 York Street in downtown Toronto, with additional locations across Ontario. Learn more at medcan.com.